Sales Customer Service
Resume:
Suzanne Kelley Albano
Lynn, MA 01905
***********@*****.***
PROFESSIONAL EXPERIENCE:
OrderMotion July 2008-May 2009
A software company providing order management for online merchants.
Sales Executive, Boston, MA
• Acted as Account Executive and main point of contact for current clients.
• Increased billing 130% in three quarters.
• Named top performer for three consecutive quarters.
• Trained current clients to use software via presentations, workshops, and one-on-one sessions.
• Executed contract negotiations and guided clients through the transition.
Mortgage Options of America, Inc. March 2006-June 2008
A full service mortgage broker licensed in Massachusetts, New Hampshire, Maine, Rhode Island, and Florida.
Mortgage Consultant, Burlington, MA
• Managed the mortgage process for clients.
• Educated and consulted with clients on lender and financial programs through financial analysis
and assessment.
• Proactively prospected for clients through networking, marketing, and cold calls.
• Developed a customer base of over seventy clients within 2 years.
• Recognized for achieving the highest total sales in July of 2006.
• Completed Interbay sales training program.
Kay Jewelers November 2002-March 2006
Recognized as the number one specialty jewelry brand in the United States.
Assistant Manager, Burlington, MA .
• Promoted to Assistant Manager within 4 months of joining the company
• Managed day to day store operations including: sales, inventory, and repairs.
• Hired and trained all store employees.
• Drove financial results by coaching staff and implementing sales incentives.
• Recognized in 2004 as the number one Assistant Manager in the region for highest increase in sales.
Sales Associate, Burlington, MA
• Responsible for exceeding monthly sales goals every month.
• Developed a book of business from personally providing clients with outstanding customer service.
Massachusetts State House,
Intern for Senator Kennedy Summer 2001
Researched relative issues in the press, and tracking press advisories.
EDUCATION:
Arizona State University, Tempe, AZ
Fall 1999 to Spring 2002
Major: Sociology
COMPUTER SKILLS:
Proficient in Microsoft Office, Salesforce
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