Customer Service Maintenance

KATHLEEN O'CONNOR

**** **** ****** ***** *******, MN 55128

651-***-**** *********@*******.***

OBJECTIVE: A+ certified, information technology graduate looking for a

position as a desktop/helpdesk support technician

EDUCATION: Associates in Applied Science, Network Support Specialist

June 2003

GPA 3.8

Globe University, Oakdale MN

PROFESSIONAL QUALIFICATIONS:

. Experience providing first level technical assistance to users by

telephone and email.

. Experience logging customer requests using helpdesk software

. Hands on knowledge of computer hardware and software installation

. A quick learner able to adapt to changing technology

. Great customer service and communication skills

. Ability to work well with a team as well as independently

. A working knowledge of the Microsoft Office Suite

EMPLOYMENT:

Computer operations

The Sportsman's Guide, South Saint Paul, MN

2008-Present

. Provide technical support and assistance to customers by responding

to and tracking help desk calls through email or telephone.

. Update logs and records, write trouble reports, assist with data

center inventory and update spreadsheets

. Use UNIX commands to initialize and operate the computer system to run

various processes

. Monitor and respond to equipment and system status messages, and

signals and escalate system problems to the proper person

. Perform minor maintenance and adjustments on various types of printers

and load paper and special forms.

. Initiate contact with vendor maintenance services regarding equipment

malfunctions

Goldsmith

Hoff Jewelry Company, New Brighton, MN

1982-2008

. Communicated and consulted with customers about the design or repair

of their jewelry

. Responsible for the manufacture of fine jewelry from a mold to the

ready to finish mounting

. Maintained and repaired manufacturing equipment

. Investigated design and casting flaws and made adjustments accordingly

. Researched prices of precious metals and other supplies and ordered

and maintained inventory

Contact this candidate