Customer Service Computer Science

Location:

Posted:

September 28, 2010

Kisshawn Williams

Email: ********.********@*****.***

Highly motivated and results-oriented college graduate with excellent

computer and leadership skills. Experience providing technical support for

small-sized businesses. Effective communicator who works well with

technical and non-technical users.

EDUCATION

Frostburg State University, Frostburg, MD

B.S. Computer Science/ Business Administration (Minor) May 2010

PROFESSIONAL EXPERIENCE

Tech Crew August

2007 - December 2009

Frostburg State University

Lane University Center

101 Braddock Road, Frostburg, MD 21532

Responsible for setting up and running University events and meetings for

50 to 500 attendees. Provided customer service and user support for

laptops and audio visual equipment.

IT/Operations Intern

June 2009 - August 2009

Emerging Markets Group, Ltd.

2107 Wilson Blvd. Suite 800

Arlington, VA 22201

Served as the initial contact for daily administration and support for all

network and remote users that include but not limited to:

o Perform hardware/software installation, configuration, analysis,

diagnosis, and resolution of desktop problems for end-users

o Activate Blackberry's for users

o Answer staff questions in person, via phone and remote access on

all company-supported applications (primarily MS Office 2007 and

Microsoft Vista operating systems)

o Troubleshoot phone (VOIP) problems

o Provide user orientation to new company staff

TECHNICAL SKILLS

Active Directory, Apptix OnDemand, Copiers/Printers/Scanners, Handhelds,

IBM PC's and compatibles, Java, Mac OS X, Microsoft Windows 9x/XP/Vista/7,

Microsoft Office 2003/2007, Symantec Ghost, Videoconferencing