Customer Service Manager

Jayme K Glawson 732-***-****

*** ******** ****, ******* ** 08527 ************@*******.***

Professional Summary

Over eleven years experience in office administration and customer

relations in positions with increasing responsibilities. Experienced

professional possess excellent interpersonal, analytical, and

organizational skills. Skills are inclusive of, but not limited to:

Attention to detail, solid Call Screening

communication skills Fast Learner/Adapts Quickly

Manage and Supervise workers Efficient Time Manager

Proven Customer Service Skills Planning and Scheduling Appointments

Word Processing, & Presentation

Preparation

Professional Experience

Ceridian Small Business, Robbinsville, NJ

October, 2005- October 2009

Customer Service Payroll Analyst III

Responsibilities and Duties:

Efficiently maintains 360 Small Business Payroll Accounts

Ensures that all tax and payroll issues are brought to an immediate

resolution

Often handpicked by Sr. Management to manage difficult customer accounts

Trains employees on newly implemented payroll platforms and procedures

Selected to lead process improvement session on generating customer

satisfaction

Executes accurate and timely payroll data entry for complex customer

accounts

Sovereign Bank, Hamilton NJ

September, 2001- October, 2005

Personal Banking Representative

Achievements:

2002 Sovereign Award for Customer Satisfaction

2001-2005 Top 20 in Sales in the Region

Responsibilities and Duties:

Process transactions accurately and efficiently to build customer

confidence and trust.

Resolve complex service issues to guarantee customer satisfaction and

retention.

Opened new accounts for IRA's, Money Markets, CD's, Savings and Checking

Accounts.

Sent final notices for Safe Deposit Boxes

Trained all new Employees' as Personal Banking Representatives and

Tellers.

Setting Appointments

Education

Ocean County Community College 09/1999 - 6/2000 Course Completed

Certified Dental Assistant

Experienced in Spa-Booker, Microsoft Office, Excel, Windows, Firefox,

Linux, Outlook, Ten key, and Power point. Can type 80wpm.

Certified in: Call Center Customer Service, Business Code of Conduct,

Enterprise Anti-Money Laundering, Information Protection, Banking

Inventory Control Systems, Banking Code of Ethics, and Large Fund

Transfers.

Contact this candidate