Project Quality Assurance

Ramya Agaram Govindan

*******@*****.***

Mobile 732-***-****

Professional Summary

Ramya has around 6 years of IT experience as Technical Writer /

Documentation Specialist

. Well versed with Document Development Life Cycle (DDLC) and posses

strong domain knowledge in ERP/SAP, telecom and finance domains

. One and half year of onshore experience (USA, Australia) in gathering

business requirements and managing documentation projects

. Rich experience in developing user manuals, release notes and

installation guides

. Posses strong knowledge in software development phases including

analysis, design, development, implementation, testing, post

deployment and system support

Experience Summary

. Clients Worked : iPraxa, SAP, Telstra, Central Bank of Abu Dhabi,

Commonwealth Bank of Australia

Designation Duration Employer

Technical Content June 2010 - Till iPraxa, CA and India

Writer (freelancing) Date

Documentation Dec 2007 - Oct Greenlight Technologies, NJ,

Specialist 2008 USA

Technical Writer Aug 2005 - Dec EDS Private Ltd, India

2006

Technical Writer Sep 2004 - Aug Polaris Software Labs, India

2005

Technical Editor Nov 2001 - Sep Domex Technical Information,

2004 India

Technical Skills

. Technical Writing Tools - MS-Word, MS-Excel, MS-Visio, Frame Maker,

Robohelp and SnagIt

. Environment Worked : Mainframe, Java, Oracle, SAP

Education

. Bachelor Of Electrical and Electronics Engineering, University Of

Madras, India in 2001

Training

. Manual and Automated Testing

. Advance Training in SDLC and DDLC

. Introduction to Java basics

. Effective Presentation Skills

Project Experience

iPraxa, India

June 2010 - till date

iPraxa provides services like Website Design and Development, PSD to XHTML

conversion, Testing and Quality Assurance, Website Application Development

etc. They are in this field for 10 years and have offices in US, Australia

and India.

I work as Freelancing Technical Content Writer for iPraxa. I get

assignments on daily basis and I used MS Word and SnagIT for the

documentation.

> Created technical documents from the scratch

> Prepared screen and field level help for their applications

> Rewritten and proof-read documents

Greenlight Technologies, US

Dec 2007 - Oct 2008

Project # 1 Multi-Application Query Tool (MQT)

Client: SAP

Project Description:

MQT is a query repository, which enables creating custom ad-hoc queries in

Oracle, PeopleSoft and Legacy Applications. MQT acts as a broker and

invokes the query in the target application and sends the results to PC2.5

application.

Team size : 1 Environment: Java Tools: MS Word, SnagIt

Responsibilities:

> Created and delivered User guide and Installation Guide

> Involved in understanding the Technical Specifications and rewrite the

same in simple language

> Created and maintained Templates in MS Word

> Created Reverse Knowledge Transition (RKT) Power point

> Developed training and learning materials

> Worked independently and expressed ideas and concepts clearly

EDS, India

Aug 2005 - Dec 2006

Project # 4 Flexcab

Client: Telstra

Project Description:

Flexcab application is major software used for fixed telephone billing

service. It analyzes and calculates the call cost for customers. It handles

discounting, pricing and invoicing for each call. It includes Usage

Processing module, Discounting module, Pricing and Invoicing module and

Billing module.

Team size : 15 (Onsite) + 2 (Offshore) Environment:

Mainframe

Tools: FlexRef, SnagIt, HTML

Responsibilities:

> Created and delivered a diverse range of Technical Writing deliverables

(such as User Guide, User Manual and Operational Guides) from scratch

> Created and updated Online Help or Web-based content

> Maintained Reference manuals

> Experienced in Information Mapping of Technical documents

> Involved in understanding the Technical Specifications and rewrite the

same in simple language

> Created and updated Screen and Field help text

> Created and maintained Templates in MS Word

> Involved in all phases of Document Development Life Cycle (DDLC)

> Experienced in Estimating, Planning, Coordinating, Reviewing and

Delivering to client

Polaris, India

Sep 2004 - Aug 2005

Project # 6 Intellect Suite

Client: Central Bank of Abu Dhabi

Project Description:

Intellect Core is one of the products of Intellect Suite that addresses the

critical need for scalable, secure and customer-centric core-banking

platform used by Central Bank of Abu Dhabi. Intellect Core supports Teller

and Customer Relationship and Back Office functions such as Clearing, Funds

Transfer and Standing Orders.

Team size : 10 Environment: Java Tools: Robohelp,

SnagIt, HTML

Responsibilities:

> Involved in understanding the Business Logic and preparing the document

> Created User Manual, Installation manual and Maintenance Manual

> Created Online Screen and Field Help

> Performed documentation testing

Domex, India

Nov 2001 - Sep 2004

Description:

Domex is a major abstracting company having collaboration with a UK-based

patent filing company called Derwent. Domex is responsible for abstracting,

editing and indexing the patent documents.

Team size : 15 Tools: MS Word and HTML

Responsibilities:

> Created abstracts for patent documents regarding latest innovations in

the fields of computers, communications, electrical, electronics and

mechanicals

> Reviewed and edited the patent abstracts

> Lead a team of technical abstractors

> Involved in training new joiners in Technical Abstracting

> Involved in Quality Checking process

Personal Profile

I am a versatile team player with excellent communication and

interpersonal skills.

I have the ability to innovate and deliver world-class products and also I

am hard working, enthusiastic and result oriented person.

Sex /Age : Female / 29

Marital Status : Married

Nationality : Indian

Visa : EAD

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