Manager Customer Service

Aric R. Taylor

***** ********** ** + Charlotte, NC, 28269 + 704-***-**** +

***********@*****.***

EXPERTISE HIGHLIGHTS

. Seven years' management and HR experience

. Solid record of fast-track performance-based promotions

. Ability to work effectively as team member or individually, thrives in

a hands on environment

. Proven ability to manage people, budgets, and resources

. Ability to easily adapt in fast paced, changing environments

. PC literate and experience with working knowledge of MS Office,

Windows and Mac OS x platforms

. Customer service oriented

. Extremely technical, always looking to expand my knowledge and skills

PROFESSIONAL PROFILE

MANAGEMENT

. Directed a staff of up to 80 associates

. Assisted in annual budget development; assumed accountability for

store's P&L

. Oversaw ordering, scheduling, and inventory levels

. Ensured complete customer satisfaction by inspiring and leading a

knowledgeable and courteous staff

. Successfully trained 4 MIT's to full time salaried managers

. Assumed GM role in absence of one for support projects in NY,NC, MS,

and TN

. Provided management support for 6 stores in retraining, recruiting,

and business development

HUMAN RESOURCES

. Responsible for finalizing weekly payroll functions

. Finalized weekly numbers to include labor, controllable expenses

budgeting, inventory, accounts payable and receivable

. Recruited staff and manager trainees via in-house job postings,

advertising campaigns, and job fairs

. Updated training manuals; coordinated and oversaw and implemented

corporate training roll outs at the unit level

. Maintained knowledge of changing labor and safety regulations

. Expanded employee relations and recognition programs

. Coordinated and published bi-monthly employee news letter

. Conducted performance evaluations for 80+ staff members per store

. Conducted new employee orientation and lead diversity training for

staff

TECHNICAL SUPPORT / CALL CENTER

. Experience upgrading and configuring various Windows and Mac platforms

. Used call center tracking system to track open tickets

. Offered hardware and software technical support for Lexmark printers

. Experience upgrading hardware components

. Prior experience soldering electronic components in a manufacturing

setting

. Current, ongoing education towards IT certifications (A+, Network+,

MCSA)

. Experience troubleshooting Microsoft OS systems (2000, XP, Vista, 7)

. Experience installing computer peripherals: USB, Serial, Parallel,

Firewire devices

. Cat5e wiring experience and signal testing ( commercial HDTV

networking with T568A & T568B standards)

Aric R. Taylor

PROFESSIONAL EXPERIENCE

TGI FRIDAY'S, Dallas, Texas, Assistant General Manager

2006 - 2010

Century 21 Millennium Realty, Watertown, NY, Licensed Realtor / Office

Manager 2003 - 2006

Stream, Watertown, NY, Lexmark Printer Technical Support Representative

2002 - 2003

Tyco Healthcare, Watertown, NY, Electronics Assembler

2002 - 2003

EDUCATION

Microsoft Certified Systems Administrator course, TechSkills,

Charlotte, NC

. A+ certification anticipated in early October '10

. A+ 220-701 completed 9/29/10 Score 825/900

. A+ 220-702 scheduled 10/01/10

. CompTIA Network + In progress

BBA; Minor in Communications, University of Phoenix, Phoenix, AZ

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