Project Manager Quality Assurance
Resume:
Jacksonville, Fl. *****
***********@*****.***
Michael F. Fay
SUMMARY
More than 18 years of Network Management, design, and implementation,
combined with solid management skills, capable of leading and motivating
individuals to maximize levels of productivity, while forming cohesive team
environments. Exceptional communicator, focused on building strong client
relationships.
PROFESSIONAL EXPERIENCE
Stellar
August 2008 to Sept 2010
Manager of Network Services - Hands on Manager for all organization
technologies, providing support and training for international and domestic
offices.
. Managed the design, security, and implementation of the core network
infrastructure upgrade to a 10 Gbps backbone.
. Conducted RFP processes for SAN upgrade, MPLS migration, NAS
replacement and hosted VoIP services.
. Managed, supported, and mentored network, helpdesk, and development
teams.
. Managed staff and assisted Director with strategic direction, annual
budget and quarterly goals.
. Managed all aspects of systems design, implementation, testing, and
support.
. Established Quality Assurance and documentation
. Developed security principles and best practices
. Supported all corporate infrastructure servers and systems.
. Developed multiple administrative scripts using Windows Batch
scripting.
Florida Rock Industries, Inc
September 1997 to July 2008
Senior Network Infrastructure Engineer - Network Design Engineer, Team
Lead, Primary Network Systems Administrator in a Citrix Metaframe Server
environment, VMware, LAN, WAN, MPLS, Security Monitoring.
. Technical lead in the Supervision 17 technicians and IT contractors.
. Design and Manage Windows 2003 Directory Services.
. Migrated Corporate WAN from Frame-relay to MPLS. Responsible for
ordering and configuring circuits.
. Responsible for design, analysis, maintenance and network infrastructure
including VPNs, firewalls, penetration testing, and vulnerability
assessment.
. Developed security principles, best practices, architectures, tools and
processes in Access control systems and methodology, Directory Services
design, Application Security and system development life cycles,
Encryption technologies, Data systems integrity controls and Network and
Internet Security.
. Participated in the implementation of one of the largest IBM Blade Server
farms in Jacksonville.
. Designed, engineered, installed, and supported corporate WAN of 185 MPLS
and 5 Metro-E Circuits, Cisco 6509 Core Switch, Cisco Wireless bridges
and access points.
. Security of the organization's WAN: Monitored and support all Network
and Internet services with Websence, Solarwinds, Cisco IDS, Manage and
configure 3 Cisco PIX firewalls and 2 Cisco VPN Concentrators
Area Communications
June 1997 to September 1997
Network Analyst - Provide Network and PC support for end users, both
locally and remote sites. Researches technical problems Application and
network software support. Technical support and system diagnostics for
AT&T.
. Network troubleshooting, Installation and support.
. Network configuration, including supervision of wiring installation and
routing of fiber optic, cat5 and cat3 cables. punch-down and hub
. Conducted installation, troubleshooting, and maintenance of complex
routed LAN and WAN network
. Provided network and workstation installation, troubleshooting and
support for multiple Operating systems (95,98,NT)
. Providing training (Administrative / User) for Microsoft Operating
systems and Applications.
. Senior Help Desk Engineer - Level III.
Time Resource Management
May 1996 to June 1997
Senior Project Manager and Implementation Analyst - Project Leader for
individual Customer accounts. Senior Support Analyst, Network integration
of custom software applications, technical support and system diagnostics
as well as PC level support of Systems and custom developed hardware and
software. Responsibilities include over 400 Client Base.
. Project planning and management of systems development projects.
. Defining business requirements and developing functional specification
documents.
. Utilizing system development life cycle methodologies.
. Providing business systems analysis training/mentoring.
. Understanding of data modeling fundamentals and techniques.
. Developing quality assurance strategy and test plans.
United States Navy
April 1992 to April1996
Supervisor, Systems Analyst - Work Center Supervisor and Team Lead.
Responsible for providing online technical support to over 260 computers.
Implemented Ships Computer Security and Inventory program, purchasing,
Training,
. Work Center Supervisor / Crew Leader
. Crew Assignment Schedule, conflict resolution and mishap prevention.
. Network Infrastructure configuration, and cabling, Help Desk and Customer
Support
. Maintained and upgraded a Local Area Network
. Technical Support and installation, System Diagnostics of modems,
printers, Desktop and Laptop computers
EDUCATION
Bachelor of Science degree, Middle Tennessee State University
Computer Training, Combat Systems Technical Schools Command
ADDITIONAL TRAINING
FCCJ Leadership Development
Exchange 2010 Configuring, Managing and Troubleshooting
Windows 2008 Updating Network Infrastructure and AD
Computer Associates Spectrum Administration
SND - Securing Cisco Network Devices
SANS - Security Essentials with CISSP boot camp
NAC - Cisco Network Admission Control
CCDA - Cisco Certified Design Associate Boot Camp
Windows 2003 AD Administration
Windows 2003 AD Troubleshooting
CSIDS - Cisco Secure Intrusion Detection System
CIT - Cisco Internetwork Troubleshooting
PIX - Cisco Advanced PIX Firewall
Citrix MetaFrame XP for Windows Administration, Feature Release 2
REFERENCES
Scott Walker - Director of Information Technolgies
Rob Brittain - Senior Storage Solutions Architect
Ryan Smith - Manager of Networks and Dev
Susheel Tamraka - Senior Oracle DBA
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