Customer Service Sales
Resume:
Glenda N. Creighton
Long Beach, CA
562-***-**** ***************@*****.***
Customer Service Representative
Summary: Extensive experience in Customer Service and Administration.
Strong ability to multitask in a fast pace environment, organize and
prioritize. Resolve customer complaints in a timely manner. Managed over 40
accounts at one time. Works under pressure with grace and professionalism.
Organized customer service department, improvising methods for an efficient
customer service department. Excellent Interpersonal and Communication
skills. Strong Computer Skills.
Skills and Accomplishments
Customer Service
. Handled periodic product returns and recalls
. Interfaced with five departments and assisted in problem solving and
resolutions
. Responded to 20 emails daily from customers promptly
. Trained four new customer service representatives
. Followed up with and maintained close contact with customers regarding
order status
. Provided excellent customer service by immediate attention to customer
needs and concerns
. Maintained proper inventory levels
. Received customer complaints, research to resolve issues in a timely
manner
. Investigated and responded to all customer/sales inquiries concerning
orders, shipments and samples weekly
. Answered customer questions and offered suggestions to assist them
with their selections
Administrative Skills
. Received 20 telephone and electronically transmitted orders from
customers daily
. Processed and managed 15 or more faxed/mailed in orders per day
. Maintained and printed open order reports weekly
. Collected, recorded and maintained information (customer profile,
sales orders, quotations, complaints/claims/adjustments and contract
pricing)
. Generated purchase order requisitions, job travelers and Bill of
Ladings
. Faxed, copied and filed all documents pertaining to orders
. Opened, closed and balanced cash drawer three times per week
. Reconciled open order reports monthly
. Processed 100% of invoices and credits mailed off to customers
. Answered 80% of incoming calls, handling over 60 calls daily and
directed to designated departments
. Arranged transportation of product line and prepared shipping
documents
. Generated excel spreadsheets weekly for CEO and two other department
heads
Experience History:
2008-2010 Student, Pacific Gateway Workforce Investment Network, Long
Beach, CA
2006-2008 Customer Service, United Pharma LLC., Fullerton, CA
2003-2006 Customer Service, Vomela Specialty Graphics, Santa Fe Springs,
CA
2000-2003 Customer Service, CTS Cement Manufacturer, Cypress, CA
1997-2000 Customer Service, JC Penney, Whittier, CA
Glenda N. Creighton Page
Two
***************@*****.***
Technical Skills
. Microsoft Word, Excel, PowerPoint
. Type 50 WPM
. Quick Books
. Peachtree Accounting,
. Windows, Email/Internet
. Operation of Batchmaster computer program and MAS 90
Education and Training:
Pacific Gateway Workforce Investment Network, Long Beach, CA - Career
Enhancement, 2009-2010
Norwalk Adult Education School, Norwalk, CA - Diploma Awarded
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