Customer Service Sales

Kandice D. Mohr *** W Slaughter Lane Austin, TX **748 *512-***-*****

____________________________________________________________________________

________________________________

PROFESSIONAL SALES EXPERIENCE

0fficeMax Incorporated July 2005 -

February 2010

Business Relationship Manager

. Establish relationships with new customer representatives within

enterprise accounts in the Austin and San Antonio markets. Represent

the best of OfficeMax in promoting our office products, furniture,

technology and printing services and commitment to customer

satisfaction to support business retention and expansion.

. Communicate with customers on an ongoing basis to maintain the

relationship and ensure a positive experience. Schedule presentations

with customers to communicate new and changing product options,

reaffirming the complete range of business benefits as a customer.

Demonstrate thorough knowledge of products and services in order to

maximize business opportunities.

. Collaborate with internal departments to research customer problems,

questions and business needs. Responsible for ensuring an engaged and

satisfied customer.

. Present renewal contracts for customer approval on a timely basis.

. Develop broad and deep relationships within the account by meeting

with multiple levels of contacts.

Hilton Hotel January 2005 -

July 2005

Marketing Associate

. Utilized Microsoft Publisher to generate a 4-page monthly newsletter

covering 6 departments

. Marketed company through employee recognition including promotions,

employees of the month, birthdays and hotel profiles

. Educated employees with transfers, departures and new hires; conducted

interviews with employees

Smoothie King February 2001 - May

2005

Nutrition Sales Representative/Customer Service

. Collaborated with owner on advertisements for multi-product nutrition

line which broadcasted on radio commercials at local station.

. Direct business to business sales for nutritional supplements.

. Evaluated sales promotions and coordinated local events.

. Preparation of customer orders.

KBTX-TV 3 News Station

Summer 2004

Intern

. Shadowed reporters out in the field.

. Conducted interviews with local residents.

. Wrote hard news stories which broadcasted on the five and six o'clock

newscasts.

. Searched internet wires for potential stories and collaborated with

staff on news topics during daily news meetings.

EDUCATION

Bachelor of Arts in Journalism - Cum Laude Real Estate License

Texas A&M University - College Station, TX State of Texas

August 2001 - May 2005 December 2007 - Present

SKILLS

? Microsoft Office 2003 - Outlook, Excel, Word, PowerPoint, Publisher

? Windows XP, Apple

? Internet Explorer, Safari

? Ability to converse in Spanish

Contact this candidate