Manager Customer Service

KIP A. WINSBORROW [pic]

*** ********* *****, ****, ********** 95240 * 209-***-**** *

*************@*****.***

SUMMARY OF QUALIFICATIONS

? Proven record of cutting cost while maintaining quality.

? Excellent understanding of product flow and productivity.

? Strengths: Competition, Achiever, Significance, Focus, Activator

? Over 12 years practical, broad-based management experience, with a

realistic understanding of

market constraints and opportunities.

? Strong interpersonal and team-building skills. Ability to facilitate

positive group dynamics within

various types of groups.

? Competent, reliable, and committed professional, with a proven record of

success in assuming

increasing levels of responsibility, consistently exceeding performance

objectives.

? Dedicated and experienced in providing professional, personal and quality

customer service.

PROFESSIONAL EXPERIENCE

06/09 To Now SHIPPING/RECEIVING MANAGER

Medline Tranship Lathrop, CA

? Manage staff of 40 associates within Shipping and Receiving departments.

? Decreased errors by 21.2% within the first year.

? Assisted in developing and implementing RF system, increasing

productivity by 32%.

? Created safety program, decreasing accidents/injuries by 18%.

06/06-06/09 OPERATIONS MANAGER

Circuit City Distribution Livermore, CA

? Operational and financial responsibility of a 600,900 square foot

warehouse.

? Managed 80 associates directly and indirectly.

? Designed and implemented Ecommerce Fulfillment Center with capacity of

20,000 orders per day.

? Led the implementation of Pick-to-Light system, increasing productivity

by 36% within the first year.

? Mentored and trained teams which resulted in promotions of 2 managers.

? Saved over $200,000 in cost cutting initiatives within the first year.

? Exceeded financial and operational goals in 2007 and 2008, receiving

Distribution of the Year

Awards.

4/05-6/06 SHIPPING MANAGER

Circuit City Distribution Livermore, CA

? Decreased shipping errors by 43% in the first year.

? Improved load quality, saving over $250,000 annually in damages, by

developing training courses on

best practices of handling high dollar product.

? Designed and tested Load Barriers and Cargo Nets that were implemented in

all facilities nationwide.

? Led a palletizing project, analyzing labor cost, freight cost, materials

and return on investment.

? Managed staff of 35, assigning daily tasks to ensure daily goals were

achieved.

10/03-4/05 RECEIVING MANAGER

Circuit City Distribution Livermore, CA

? Responsible for all inbound shipments.

? Improving in-stocks at stores by decreased one day from the supply chain,

by ensuring all

merchandise was offloaded in less than 24 hours.

? Worked on creating and implementing training courses for a new web-based

Warehouse

Management System, HighJump, ensuring a seamless transition.

COMPUTER SKILLS

MS Excel, MS Word, MS Powerpoint, Adobe Pagemaker, Adobe Photoshop, AS400,

HighJump (WMS), Query Analyzer, SwiftPick, Pyramid, SAP

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