Customer Service High School

Maya L. Caldwell

*** ********* ******, *******, ** 94591 - 707-***-**** - ******@*****.***

OBJECTIVE

To secure a position with a well-established and stable organization that

will

enable me to improve my strong customer service and organizational skills,

and

ability to interact well with others.

EDUCATION

Hogan High School - June 17, 1999

High School Diploma

EXPERIENCE

Substitute Secretary - Vallejo City USD - May 2010 - June 2010

Answered telephones; greeted and screened incoming visitors to office;

processed attendance

sheets from teachers for input into AERIES; conducted lunch counts; sorted

and

distributed incoming mail; completed other duties as assigned.

Dispatcher/Bus Driver - Vallejo City USD - November 2009 - April 2010

Answered telephones and radio in regards to student transportation and

field

trip bookings; inputted student disciplinary information, field trip, and

mechanics'

work orders into TransTraks pupil system; created various correspondence

for the Operations Manager, e.g. memos, letters, and newsletters; completed

other duties as assigned.

Counselor's Secretary III - Vallejo City USD - September 2009 - November

2009

Greeted the public and answered questions in regards to the school's

available

services; answered telephones; created a daily schedule of student

appointments for

the counselor; inputted various confidential academic student information;

processed transcript requests; created memos and letters with regard to

students' information requests; accepted various forms of payment for

registration

and book fees from students; completed other duties as assigned.

Field Trip Coordinator - Vallejo City USD - August 2007 - July 2009

Answered inquiries regarding field trip policy and bookings, including

field trip

destinations, maximum passenger capacities on in-town and out-of-town field

trips,

pricing, and scheduling; recorded field trip bookings in both paper and

electronic

format; screened and processed bus drivers' reimbursements; created various

correspondence, including letters and memos, to relay accurate information

regarding field trip policy; completed other duties as assigned.

SKILLS

82 wpm

Experience with Microsoft Office Programs, including

Word, Excel, Publisher,

and Powerpoint

Experience with AERIES student system

Experience with Financial 2000 system

Familiarity with TransTraks student system

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