Customer Service Manager
Resume:
Leandro Martinez
*****************@*******.***
Objective
Seeking employment with an organization in which seizes demanding and prosperous
opportunities for advancement. Willing to provide dependable and trustworthy
services and set goals. Protecting company interests are important to me and I
am always willing to improve Customer Service, as well as increase efforts to
better serve my employer.
Experience
S.T.E.M. Coach / Youth Career Specialist 5/4/09-current
Workforce Solutions for South TX, Laredo, TX
Michael Gonzalez / Project Director
Provided quality customer service
Developed plans and activities that build relationships with local employers,
training providers, school districts, community groups, faith based
organizations, non-profits and government agencies.
Coordinate resources to optimize employment opportunities and available services
for Youth customers.
Conduct outreach and maintain relationships with employers and youth program
liaisons
Coordinated client-to-services and would provide information such as job
openings, alternative work activities and training initiatives.
Case managed around 120 cases using an agency monitoring system and would
maintain accuracy using the WorkInTexas and T.W.I.S.T. programs.
Networked and enlisted community employers and business leaders to help increase
awareness of available workforce services.
Would follow-up with employers and service providers to determine satisfaction
with services and plan for quality improvement.
Match participants to employment, training, educational and volunteer/mentoring
opportunities.
Recruit, train and maintain a network with the community to forge ties with
employers in order to understand their workforce needs.
Use communication skills; social perceptiveness, active listening, good
persuasion and negotiation skills to maintain positive public relations.
Workforce Development Manager 7/26/06-4/30/09
Goodwill Industries, Laredo, TX
Tammy Deininger/ Senior Director of Workforce Development
Provide Training, employment and retention services to the general public. Such
as employment information, interview related help and appropriate attire, etc...
Provided walk-in clients and community employers with individualized community
job leads and employee referrals to better match their needs.
Enrolled judicial and non-judicial volunteers to serve their community service
hours, kept a log of hours worked. Communicated frequently with Probation
Officers and U.S. Probation Officers to discuss progress of the registered
community service volunteers.
Would work closely with D.A.R.S. and its clients by providing training and
employment opportunities to clients with disabilities.
Case Managed files, Case work and documented improvement of individual clients.
Maintained communication with client's parent's to let them know of client
improvement or needed training.
Recruiting and out-reach/ networking with the community employers and promoting
the company's services and providing general information.
Customer Service Representative 2005-2006
Convergys corp., Laredo, TX
Manny Ramirez / Team Leader
Supervised the floor's representatives in an in-house position called a SME,
subject matter expert.
Answered phone calls
provided customer service and guided customers with any information dealing with
their internet connection
Received payments
Connected and disconnected corresponding customer's services depending on payment
arrangements.
Store Manager 2003-2004
Suds and soap Inc.
James A Olson / Owner
Provide customer service
Filed complaints on service and Laundromat Issues
Stocked and logged inventory of store products, such as food, beverages, alcohol
etc...
Complete store/Laundromat clean-up (daily maintenance)
Kept daily log of revenue and bank deposits.
Machine maintenance as needed (not certified)
Education
Texas A&M International University & Laredo 2002-2003/2004-2005
Community College
Core curriculum courses
Interests
Helping people, Working, Learning new Ideas, Driving and Traveling, Exercising,
Playing the guitar, and do anything dealing with art.
skills
Knowledge of personal computer hardware and software and networked systems
Familiar with Microsoft Office (excel, word, PowerPoint, Outlook, Internet,
etc
Familiar with Office related computer systems such as WorkInTexas, JABR, TWIST
Familiar with office management software and Hardware (phone, fax, shredder,
printer, copier, etc
Responsible, reliable and dependable
Extensive customer service experience
Exceptional communication and interpersonal skills
Strong organizational and time management abilities
*References will be provided upon request
Contact this candidate