Carl Matthew Burns, CCNA

Dallas, TX

817-***-****

abklrd@r.postjobfree.com

Certified Network Engineer

I am a Cisco certified Network Associate (CCNA) with 8 years of Network, Desktop, and Helpdesk

support experience. Well diversified in many different areas from the physical to the application layer. I

am a highly motivated, solution driven individual with the wants and ambition to succeed and excel with

my career and in my field.

Skills and Experience

Systems and hardware - Cisco routers and switches, 2811’s, 3560’s, 2600’s, 3800’s, 1800’s, Aironet

12xx’s, N band technology, HP Pro Curve 42xx’s, 18xx’s, Firebox Watch Guard, Barracuda Spam

Firewall 300, Exchange server, DNS server, Citrix, Novell, Windows Server 2000, 03, 08, Windows NT

– 7, Dell PowerEdge 850-2650, SL1425, PowerVault dp500, AS400, UPS APC, DC, DLI 8300’s,

Symbol Pocket PC’s, Dell 17xx, Xerox, Lexmark

Software, tools, and Management – Microsoft Office 2000, 03, 07, RDP, Cisco vpn, Team Viewer,

ISL, VMware, Symantec, Symantec Ghost imaging, Mac OSx, Virtual Box, Citrix Client, Novell Client,

Pro Curve Switch Manager, App Center, Windows Embedded, Windows Mobile, VNC, Solar Winds,

Remedy, Polar Helpdesk, Softphone, Active Directory, Print sessions, WinE, SQL 2005-08, IBM iseries,

VLAN, RIP 1&2, EIGRP, ACL, OPSF, DNS, TCP/IP, PPP, FTP, STP, VTP

Employment History

Sports South Inc, LLC

Louisiana 09-present

My current responsibilities include back up Network Administrator, desktop support and software

support. We work out of polar helpdesk ticket system and incoming phone calls. My main duties are

warehouse, sales team, and staff desktop support. Secondary duties include proprietary SSIWIN and

FMS software support, as well as website support. Designed, setup, and wired network and peripherals,

for newly built 75,000sqft warehouse and automation systems.

Geek Choice

Texas Nov 08- Aug 09

Was working as an onsite technician, that dealt with desktop and network support. Went to small

businesses and homes to support, configure, troubleshoot or setup the network. Duties also included pc

cleanup, software support and hardware support.

ARC I.T. team, (State Dept. of Texas, DSHS, Contract)

Texas 06-08

I was a Network Specialist. My duties were to maintain the Network from desktop to origin and

everything in between. I worked out of a ticket system that sorts issue by priority. My main role was to

only work High Priority or Escalation tickets. I installed, configured and troubleshot several different

applications; some of which would include Microsoft Office, Visual Studio, Novell, Symantec, Visio,

Project, and Perkin Elmer. Besides software and applications, I also took care of anything else dealing

with the network. This would include administration, updates, and security. I also took care of any

hardware problems desktop to connectivity hardware. It is a Novell network running IP and IPX; with

some scattered Window Servers.

Software Consultant, Harte Hanks (FedEx Contract)

Texas 06-06

Daily duties included training IT departments and management staff of companies on how to install,

configure and maintain FedEx software; and the best way to utilize it for the company. I also took care

of any troubleshooting that was needed to get software up and running on a business network. I handled

any customer service issues that may have arisen, kept track of history data, and performed backups and

any integration that needed to occur.

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