Customer Service Sales
Resume:
Arnai S. Hines
*********@***.***
Permanent Address
Durham, NC 27713
919-***-**** cell
OBJECTIVE: To obtain an entry level position from a reputable
company.
EDUCATION: B.S. in Business Administration with a concentration in
Marketing
Elizabeth City State University
1704 Weeksville Rd.
Elizabeth City, NC 27909
Graduation Date: May 8, 2010
COMPUTER Microsoft Office (Word, Excel, and PowerPoint)
SKILLS Internet Explorer
EXPERIENCE:
8/10-present Affiliated Computer Services, Inc. (ACS)
Customer Service Representative
-Answer inbound calls and respond to customer request
-Access customer accounts pertaining to Aetna Retiree
Market Medicare
-Identify, research and resolve customer issues using the
computer system
-Transfer customer calls to appropriate staff
-Recognize, document, and alert the supervisor of trends
in customer calls
-Research misapplied payments
-Research billing issues
-Follow-up on customer inquires not immediately resolved
6/10-8/10 Forever21- Raleigh, NC
P/T Sales Associate
-Greeted and provided excellent customer service while
obtaining maximum sales results
-Maintained a friendly, professional behavior/conduct at
all times with customers, supervisors, and co-workers
-Ensured the store maintains its excellent visual
presentation
-Time Management
-Followed all guidelines in the handbook
6/08-9/08 Duck Thru- Windsor, NC
Sales Associate
- Time Management
- Accounts Receivable
- Interpreted sanitation, health, and safety standards
- Cooperated with other store associates/managers
- Provided prompt, accurate and friendly service to the
customers
- Scanned customer items and handled payment transactions
- Interacted with customers to create a positive shopping
experience
1/06-8/07 Food Lion- Windsor, NC
Sales Associate
- Time Management
- Interpreted sanitation, health and safety standards
- Cooperated with other store associates/managers
- Followed company guidelines, policies, and standard
practices
- Followed procedures in handling cash, checks, coupons,
gift cards, food stamps
and WIC vouchers
-Provided prompt, accurate and friendly customer service
- Accounts Receivable
- Scanned customer's item and handled the payment
transaction
- Interacted with customers to create a positive shopping
experience
1/10-05/10 Internship: North Carolina Cooperative Extension- Windsor,
NC
-Scheduled meetings and appointments
-Answered the phones and messages
-Maintained and organized papers and electronic files
-Assisted with fund raisers
-Faxed papers, used photocopiers and scanners
-Disseminated information using mail services, web-sites
and e-mail
-Created flyers and labels using Microsoft word
-Managed the stockrooms
HONORS & Elizabeth City State University's Honor Roll- Fall &
Spring of 2006-2010
ACTIVITIES: The National Society of Leadership & Success- Fall 2007-
2010
National Association for the Advancement of Colored People-
Fall 2009-2010
Students in Free Enterprise (SIFE) - Fall 2009-2010
REFERENCE: Available upon request
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