Customer Service Quality Assurance

Erwin Duero-Young

**** ****** **.

Oceanside, CA 92057

Phone: 760-***-****

*****.******@*****.***

OBJECTIVE

To obtain a position that will enable me to use my strong organizational

skills, educational background, and ability to work well with people.

SKILLS

-Creative Arts

-Computer Savvy

-Retail / Sales

-Material Handling

-Quality Assurance

-Shipping & Receiving

EXPERIENCE

Zales Jewelry Store

Sales Associate / Cashier

Carlsbad, CA, USA

November 2007 - July 2008

-Satisfy customer's needs and help with their account information.

-Keep track of the store's inventory and stay up to date with customers repairs.

-Maintain store cleanliness, organization, and presentable at all times.

Callaway Golf

Graphic Tech. I / QA Inspector

Carlsbad, CA, USA

January 2007 - November 2007

-Worked as one of the Graphic Techs in the Custom Logos/Pre-Press Department.

-Created vector files from customer's emails received to get the desired art printed or embossed on

any product of their choice. (golf balls, golf clubs, bags, cigar boxes, etc).

-Design approval sheets for customer service representatives to forward to the client for approval.

-After confirmed approval from the client, I would then create film and press check forms to send

the order forward for final production.

-Worked with Adobe CS2/CS3 programs (Illustrator, Photoshop, InDesign), Macromedia, Silhouette,

Excel, PowerPoint, Word, and both PC/MAC.

-Performed dimensional inspections and tests on finished clubs to company's specs/procedures in

main production lines (building 3) after assembly and before proceeding to packaging dept.

Rx Solutions (PacifiCare)

Accounting / Data Entry

Carlsbad, CA, USA

February 2006 - December 2006

-Accounting department (accounts receivable).

-Follow procedures of the company's accounting department.

-Worked with incoming customer bill payments and account information

(checks, credit cards, prescriptions, etc).

Express Personnel

Various Assignments

Oceanside, CA, USA

May 2005 - January 2006

-BREG (Vista, CA): Material Handler / shipping and receiving.

-Army Navy Academy (Carlsbad, CA): Help with inventory and clean up.

-U.Store.It (Vista, CA): Basic labor and clean up.

Fry’s Electronics

Computer Sales

San Marcos, CA, USA

January 2002 - March 2005

-Keep department as clean, organized and presentable at all times.

-Maintain shelf stock and customer satisfaction.

-Practice good punctuality.

EDUCATION

El Camino High 2002

Oceanside, CA

Mira Costa College

Oceanside, CA

-Auto Tech, Graphic Arts, & General classes.

-Pursuing AA in Computer Science.

Palomar College

San Marcos, CA

-Math and English classes.

Mira Costa College

San Elijo, CA

-Network/Security, TCP/IP, Linux classes,

-Desktop Support, Windows Networking Environment.

-Pursuing Network Admin. Certification.

HOBBIES

-Creative Arts

-Computer Technology

-Automotive Enthusiast

-Digital Audio Production

Contact this candidate