Customer Service Medical

Alisha Cathirell

H 626-***-**** C 626-***-**** . **********@*******.*** .

**** ** *** ******, ********, CA 91001

CARRIER OBJECTIVE

Seeking a position that will allow utilization of garnered skills

in medical terminology, records consolidation, records auditing, and

medical office administration.

QUALIFICATION PROFILE

Highly motivated self starter, detail-oriented, maintains

excellent oral and written communication skills, as well as strong

customer service skills. Effective communicator with a demonstrated

ability to interact well with all levels of management

and persons of diverse interest. A problem solver and team player with

the capacity to learn quickly and apply knowledge

effectively. Capable of handling multiple assignments while maintaining

accuracy and meeting deadlines. Organized, works well under pressure,

and prioritizes workloads.

EDUCATION

American Career College, Los Angeles, CA

Health Claims Examiner/Medical Biller, Diploma; June 2010

MEDICAL INSURANCE SKILLS

Coding Billing . HIPPA Guidelines . Disability Insurance

. CPT . CMS-1500 . Blue Cross/Blue Shield . Appeals

. ICD-9 . UB-04 . Patient Billing . Accurate Adjustments

. HCPCS . UB-92 . Medi-care/Medi-Cal . Verification

. ADA . Workers Compensation . Claims Examining

. COB/Medicare Guidelines . Commercial and State .

Payment Posting

Office Skills

. Alpha Numeric Filing . Internet Research Software . Microsoft Office

Suite

. 10 key by Touch . Telephone Ethics . Windows OS . Medisoft

. Typing . Customer Service -Vista, 95 thru XP Pro . Intergy

. Data Entry . Medical/Dental Terminology . Mac OS . Emdeon

EXPERIENCE

07/10 - 06/10 Foothill Cardiology, Pasadena Assistant Medical

Biller (Externship)

Extensive customer service; are accomplished in a fast paced

environment efficiently and accurately. Accurately processed all

data entry, using excellent customer service techniques contacted

various providers for verification of provider applications.

Responsibilities included but not limited to billing secondary and

tertiary insurance, calling and following up on billings, mailing

out claims, pulling echo reports and face sheets, updating accounts

and notes, excelled in using Intergy and Emdeon computer

applications.

09/08 - 07/09 Starbucks, Inc. Pasadena Barista

Extensive customer service practices, greeting customers and

providing customers with outstanding service efficiently and

accurately. Immediately addressed and resolved customer complaint

and disputes. Full charge cashier; following company policy

accurately opened and closed cash register, processed purchases.

Trained new employees on company policy and customer

service practice. Scheduled sales associates work hours to

accommodation customer flow.

02/06 - 02/08 Bank of the West, Monterey Park Remittance Banker

As apart of successful functioning team I maintained interoffice

organization by accurately copying documents, processed checks

and opened and closed customer's accounts. Promoted and maintained

a positive relationship with all contacts, customer and

potential customers, provided customers with efficient and

accurate transaction processing. On a daily basis referred customer

to new bank products and services on a daily basis. A concentrated

effort was made to solve customer problems.

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