Customer Service Quality Control

Adrian Cauthen

*** *. ********** ***.(Bridgeport, CT(203-***-****(**.*********@*****.***

Objective Secure a position with a well established company

where I can further develop & maximize my Customer

Service skills.

Experience 2010 DRS Fermont

Bridgeport, CT

Final Assembler - Pre-Paint

? Light assembly work using hand & power driven

tools.

? Responsible for setting priorities to meet the

production schedules provided by direct

supervision.

? Took necessary actions to ensure quality of units

before transferring to next department.

2009 3PL Worldwide

Milford, CT

Customer Service/Fraud Representative

? Responsible for researching and verifying

customer's personal & credit card information in

order to detect and prevent fraudulent activity.

? Communicated directly with current & potential

customers to provide product info, pricing, and

placement of orders.

2008 Cablevision

Stratford, CT

Customer Service Representative

? Addressed consumer issues quickly and resolved

them precisely within timely manner.

? Answered product and services inquires, guided

customer through service selection process.

? Scheduled installs and disconnects of service,

and performed technical troubleshooting.

Education Housatonic Community College

Bridgeport, CT

Business-Marketing/Customer Service

2011

Professional

Skills Strong Written & Verbal Customer Service

Organizational Skills Quality Control

Microsoft Office Time

Management

Administrative & Productivity

Documentation Skills

Time

Contact this candidate