Customer Service Sales
Resume:
Sunita Murthy
Sherman Oaks, CA 91423
Cell: 608-***-**** Email: *******@***.***
Summary of Qualifications
Volunteer and Community Service: Fundraising for various charitable organizations; American
Red Cross, March of Dimes, Salvation Army, American Cancer Society. CASA- Certificate of
Completion. Bookstore volunteer for Burbank Activity Center
Property Management: Sales (leases), customer service, and basic financial accounting, phone
management, reservations
Financial Services Industry: Financial products sales, and banking customer service
Retail Management: Inventory control, basic financial accounting services, personnel
management and customer service
Education
College: University of Phoenix
Degree: Associates (AAHSM)
Major: Human Service Management
Achievements
Most Valuable Employee, 1st Place: CitiFinancial, Regional Manager, February 2005
Special Recognition Award (Sales Targets): CitiFinancial, June 2005
Computer Software
MS Office Word, Excel and Power Point, Outlook, Access and Lotus Notes (Company email and
communications)
Various Company-specific personnel management and sales software
Professional Experience
S & M Oil, LLC.:
2006 – 2010
Assistant Store Manager
Primarily responsibilities included: for inventory management, stocking, customer service, and
staff management.
Efficiently handle basic financial accounting (cash handling, daily balancing, deposits, etc.) as
well as human resources and accounting for 3 employees.
Directly contribute on a regular basis to bottom line growth through customer retention and
sales strategies and implementation.
Ultimately responsible for meeting customer service challenges and providing outstanding
customer service.
Proven ability in vendor management and resolving logistical’s challenges.
CitiFinancial (CitiGroup Subsidiary):
Senior Branch Account Executive
2004- 2006
Responsible for loan product sales, credit Insurance, client education, loan renewals and loan
counseling.
Proven ability to work with sometimes distressed or delinquent accounts. Recognized for
outstanding customer service for new and existing accounts.
Proven ability in financial product sales; promoted to Senior Branch Account Executive within
6 months.
Directly contributed on a regular basis to bottom line growth; for example, when the other
Account Exec and our Branch Manager left for other positions, as the sole employee for my
Branch Office for the month of December (2004). In addition to handling the increased work
load.
Meeting daily inbound/outbound calls, scheduling appointments, while maintaining phone
etiquette and customer relations.
Village Green Management:
Leasing/ Assistant Manager
2001- 2004
As Leasing Consultant, with a group of 4 Sales Consultants and was consistently recognized
my peers and my manager as a supportive and constructive team player.
I was also assigned as a floating Leasing Consultant visiting other properties to help with sales
of various products at those locations (town homes vs. studios, etc.).
Successfully completed property management training (Fair Housing Laws, Leasing,
Marketing, Resident Services), and handled new work order requests, rent collection, delinquent
collections, and bank deposits.
Successfully assisted with marketing outreach, visiting other businesses in the local community
with sales literature and information.
Consistently met expectations for sales averages and quotas (e.g. closing averages above 50%,
etc.).
Scheduling daily appointments, assisting walk-ins and following up on potential residents.
As an Assistant Manager, I and my team of 2 other Leasing Consultants reported directly to the
Property Manager and handled all sales, work orders, rent collection, and bank deposits. As an
assistant, I handled any property management challenges as needed and ensured our team was
meeting budget control guidelines.
In January, I was promoted to the position of Property Manager, and along with my team
consistently met or exceeded management expectations for sales, resident retention quotas,
facility budgets, and employee management.
I regularly worked closely with the Maintenance Supervisor and his team of 2 site technicians
to handle resident work orders and ensure resident retention rates.
**My objective is to use my diverse background as an advantage in achieving success**
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