Customer Service Engineer

Michael A. Milburn

*** *. **** ******, ***. ** Cell Phone: 660-***-****

Warrensburg, MO 64093 Email: abklle@r.postjobfree.com

EDUCATION

Bachelor of Arts Degree in Graphic Arts Technology, Earned 12/2005

University of Central Missouri, Warrensburg, MO

Associate of Arts Degree in Graphic Arts Technology, Earned 5/2002

Moberly Area Community College, Moberly, MO

EMPLOYMENT

Mail Print, Inc., Kansas City, MO

Pre-Press Specialist (2/2006 – 5/2010)

• Maintained proficiency in desktop/digital publishing hardware and software

• Managed page layouts, used graphics and illustration software to create electronic and print

publications

• Conceptualized and designed brochures, flyers, booklets, pamphlets, newsletters, signs and

displays, forms, etc.

• Administered all aspects of print projects, including initial spec, time-line, plans, schedule, and

resources

• Ensured proper adherence to print quality and branding guidelines

• Scanned, manipulated and retouched photos

• Obtained customer modifications and approval as required

• Edited, typeset and proofread copy, verifying projects met quality standards

• Operated bindery/finishing equipment, to include collating, stapling, and shrink wrapping/

packing of products for shipping

• Maintained pre-press equipment, prepared and submitted orders for supplies and

monitored/ensured adequate inventory levels

Print Lynx, Sedalia, MO

Pre-Press Specialist (1/2004 – 3/2005)

• Assisted with designing and formatting text and graphics of yearbooks for printing

• Prepared digital files for printing, including confirming pictures, fonts, spacing, text lines, and

placement were present, valid, and correctly formatted according to customer specifications

• Ensured print jobs complied with established policies, procedures, and regulations

• Assisted during packing and shipping of final product

University of Central Missouri, Warrensburg, MO

Harmon Computer Commons, Customer Service Student Worker (8/2003 – 6/2004)

• Assisted students with the use of computers and software in the student lab

• Monitored printer operations and restocked supplies

• Developed good student relations

• Monitored computer lab, ensuring students observed rules and regulations

• Protected lab equipment from tampering, damage, or loss

University Union, Custodial Engineer (8/2004 – 3/2006)

• Performed duties to maintain safe, sanitary and organized environment

• Executed preventative maintenance tasks related to building and facilities

• Assisted staff, faculty, and guests by coordinating resources and implementing furniture and

equipment requests

• Replaced and stocked consumable items

• Inspected equipment, making minor repairs or arranging for complex repairs

• Established/maintained effective working relationships and responded to custodial support calls

• Maintained current training/knowledge of proper health and safety precautions

• Demonstrated proper storage, handling and use of chemical cleaning agents

Wal-Mart, Moberly, MO

Sales Associate (8/2001 – 1/2002)

• Provided prompt and courteous customer service

• Responded to customer inquiries, in-person and on the phone

• Forecasted and stocked merchandise

• Maintained a clean and friendly department

• Unloaded trucks and assisted other departments as needed

KNOWLEDGE, SKILLS, AND ABILITIES

• Experience managing multiple projects, prioritizing accordingly and meeting deadlines

• Skilled in direct and clear written, verbal and nonverbal communication

• Ability to work cross-functionally and well under pressure

• Ability to work effectively within a team, as well as to provide strong leadership

• Willingness to travel, for daily tasks and overnight

• Proficient in the following software:

- Adobe Illustrator

- Adobe InDesign

- Adobe PageMaker

- Adobe Acrobat Pro

- Quark Xpress

- Adobe Photoshop

- Microsoft Word

- Microsoft PowerPoint

- Microsoft Publisher

- Microsoft Excel

- Screen Trueflow/Flatworker

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