Customer Service Manager

**** ****** ***** ***, ****** TX *****

Phone # 281-***-****. E-mail *******@*****.***

Melony Quinn

Objective

Looking to continue my career as an experienced manager with a

company that I can help build a team that can excel.

Education

1981 - 1985 New Caney High School New Caney, TX

High School Diploma

Work experience

7/2010 - 9/2010 Hallmark Industrial Services

Port St. Joe, FL

Field Supervisor

Supervised several teams of employees on BP Oil spill clean-up

efforts.

Tracked employee's hours and payroll.

Elected Senior Safety Officer on and off job locations.

Liaison person between field personnel and Management.

Handled office responsibilities as well as logistics, lodging,

transportation, and medical needs.

1/2009 - 7/2010 KG Graphics & Designs

Conroe, TX

Office Manager

Answered phone, Customer Service, Accounting.

Worked closely with the Owner on schedules, Production and

deadlines.

Received incoming packages and scheduled deliveries to

customers.

Scheduled employees daily tasks to assure jobs flowed smoothly

to meet completion dates.

6/2007 - 01/09 DHL Houston, TX

Customer Service Representative

Customer service rep for a global shipping company that is fully

customer oriented.

Maintain consistent communication with customers to accomplish

tasks such as package pickups, deliveries, tracking and

complaints.

Resolve customer complaint issues with a solution that is

acceptable to my company and to the customer, and ensuring that

business is not lost

Use various computers and software to maintain timely service to

clients' world wide.

10/2005 -6/2007 Excell Restoration The Woodlands, TX

Operations Manager

Manage the entire operation of a construction company

specializing in insurance restoration and remodeling.

Manage office operations including payroll, accounts

receivables, and accounts payable.

Schedule and coordinate estimators and field superintendents

with potential construction projects.

Maintain contact with insurance adjusters and homeowners in

supervision of ongoing work for quality control, and time

management.

01/2000 - 10/2005 Magnolia Total Restoration Magnolia, TX

Office Manager

Manage office operations for large-scale construction company

that specialized in insurance restoration and property

management.

Duties for the construction division included payroll for up to

150 employees on a weekly basis, account receivables, and

accounts payable. Maintain personnel files, supervise office

staff, answer phones and supervise the 24 hour emergency service

department

Duties for the property management division included accounts

receivables and accounts payable for 5 major properties with

multiple tenants in each. Maintain contact with tenants for

lease enforcement, and property maintenance concerns.

03/1999 - 01/2000 Concentra Medical Examinations Houston, TX

Office Assistant/Data Entry

Answer phones and schedule patient appointments. Review and

input medical files and insurance claims into health networking

databases.

Summary of Qualifications

Excellent communication and problem solving skills.

Knowledgeable in most aspects of business.

Proficient with many PC programs including MS Windows programs,

MS Office programs, and QuickBooks Pro.

References available upon request.

Contact this candidate