Quality Assurance Manager

Cassandra D. Schwantes

*******.*********@*****.*** 816-***-****

Target: Office Management

7+ years of substantial experience in Administrative Management, C-Suite Support, Process Improvement, and

Operations. Recognized as a high energy dedicated and efficient team member, attentive listener, and effective

communicator with the ability to quickly identify areas of needed improvement and implement change yielding significant

performance improvement.

Core Competencies

Executive Support Employee relations MS Office Apps

Quality Assurance Regulatory Compliance Editing

Scheduling and Event Planning Data Entry Strong organizational skills

Professional Experience

Grantham University, Kansas City, MO (7/2009 – 7/2010)

Student Advisor

Responsible for building and maintaining relationships with students for the purpose of providing superior customer

service and an enhanced learning experience.

• Managed re-enrollment needs for over 200 students per month, Assisted students with filing for the Tuition

Assistance, course selection, academic appeals and application for graduation.

• Consistently re-enrolled 90+% of students within one week of course end.

• Solicited new students and assisted with the application Process.

• Exceeded 90% of goal during course of employment

Agora-X, LLC, Parkville, MO (3/2007 – 10/2008)

Executive Administrator/ Operations and Accounting Admin

Executive Assistant to the CEO, CFO/COO, and CIO. Coordinated HR functions for new hires and Payroll. Managed

Accounting functions for A/P, Invoice reconciliation, Monthly Financial Statement preparation, Money Market Fund trading,

and Bank Account Reconciliation.

• Created and implemented all Companies Policies and Procedures . As well as managed all Office Operations.

• Managed domestic and international travel, coordinated multiple schedules, organized BOD

• Secretary to the BOD, creating and managing all legal contracts and corporate Decisions.

• Event Planning for Multiple High budget corporate events and meetings

• Compiled all required documentation and materials required by potential investors for Due Diligence and

Compliance meetings.

• Extensive research and development into Commodities contracts for creation of newly listed futures and

options for new platform.

Home Funds Direct, Lenexa, KS (10/2006 – 3/2007)

Loan Officer

Obtained loan applications for the purpose of obtaining sub-prime loans, evaluated credit and ensured regulatory

compliance at the federal and corporate levels.

• Noted for consistently exceeding goal with 10 loans and over $600,000 in volume

• Played a key role in the implementation of HFD’s desktop underwriter software.

• Responsible for quality assurance and compliance necessary to maintain licensure in applicable states

• Closed over 1 Million Dollars in loan volume on three separate months.

Truman Medical Center, Kansas City, MO (08/04 – 08/2006)

Unit Coordinator

Coordinated all administrative functions for the Labor and Delivery unit, including record keeping for births and

compliance. Supported unit supply ordering for nursing and operating room, Liaison between Doctors, Nurses and

Patients.

• Managed Birth Certificate Dept.

• Consistently given increased administrative responsibility from Nursing Director for Coordination of Unit.

• Carried out Doctor’s orders for labs and medication ordering.

Kindred Hospital Acute Care Center, Kansas City, MO (5/2003 – 6/20004)

Business Office Assistant

Assisted CFO and Business Office Manager, Managed Patient records for inpatient and outpatient. Managed Account

reconciliation for patient charges and third party insurance payments.

• Created and maintained record keeping and scheduling procedures for new Outpatient Hyperbaric Wound Care

Clinic.

• Maintained education and compliance necessary for state licensure

• Maintained a positive work environment that was patient centric while utilizing effective time management so

that patient care was delivered on time.

Education & Training

UMKC 2001-2005 Kansas City, Mo

Chemistry

Contact this candidate