Customer Service Sales
Resume:
Adria N. McCray
Baton Rouge, LA 70816
Cell: 225-***-****
Home: 225-***-****
************@*****.***
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Career Objective
Looking for the greatest opportunity to work within the fashion industry.
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Education
Academy of Art University Master of Fine Arts
Baton Rouge, LA
Present Fashion Design
University of Phoenix
March 2010
Master of Science
Psychology
Baton Rouge, LA
Master of Science in Psychology
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Jackson State University
May 2002
Other
Social Work
Jackson, MS
Bachelors of Social Work
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Summary of Qualifications and Skills
Strong interpersonal and communication skills
Over 10 years of excellent customer service and sales skills
Works effectively as a team member
Positive attitude and a high level of energy
Experience with working with various computer software programs
Excellent time management and human relations skills
Ability to work multiple tasks effectively
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Experience
AT&T Mobility
June 2003 - Present
Customer Service Representative
Baton Rouge, LA
Internal promotions in several departments within the company (Click 2
Chat, Technical Support, After Hours, Relocation, Customer Care, and
Combined Billing).
Answers customer/client requests or inquiries concerning services,
products, billing, equipment, claims, and reports problem areas.
Works in multiple queues/skill sets over various customer contact
channels.
Improving customer retention through programs and service provided to the
customer.
Make recommendations according to customer's needs on features,
accessories, upgrades and rate plans.
Sell wireless services, products, features, equipment and accessories
Achieved Top Feature Sales Rep for three months in 2004).
Recognized as Top Representative for meeting quality score for the entire
year of 2009).
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Progressive Health Center
June 2002 - June 2003
Case Manager Assistant
Zachary, LA
Answered calls from a multi-line phone in a fast-paced office environment
Developed quarterly reports by using Microsoft software programs
Contacted needed sources for clients such as transportation, doctor
visits, and financial institutions.
Handled daily group assessment reports.
Recognized for perfect attendance for two consecutive quarters.
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Skytel, An MCI WorldCom Company
August 1998 - December 2001
Team Leader/Messaging Agent
Jackson, MS
Internal promotion from Messaging Agent to Team Leader in 2000.
Provided direction and leadership to a team that consisted of up to eight
Customer Messaging Agents.
Some responsibilities include: training of policies and procedures,
performing monthly evaluations, managing and tracking attendance,
interviewing for new team members, coaching and developing unsatisfactory
agents, organizing and managing weekly team meetings.
Achieved the highest number of customer interactions during a performance
quarter.
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Contact this candidate