Electrical Engineer Customer Service
Resume:
Xiao Cong Huang (Hugh)
**** ***** ****** ******, *** B, Seattle, WA 98144
206-***-**** ********@*****.***
Objective
To obtain a full time challenging position and grow with the company
Skills and Qualifications
o Multilingual, the ability to listen, speak read and write fluently in
English, Cantonese and Mandarin
o Excellent customer service skills
o Good communicating skills and problem-solving skills
o Capable of working independently as well as with a team
o Proficient with computer software applications such as Auto CAD,
Microsoft Office and Photoshop
o Strong work ethic, honesty, reliability and dedication
o Detail-orientated, meticulous, quick-learning, and hard-working
Education
o Huazhong University of Science and Technology
Electrical System and its Automation, Bachelor's Degree, September
1999 - July 2003
o Taishan No. 1 Middle School, Taishan, China
General Study, September 1996 - July 1999
o Asian Counseling & Referral Service, Seattle, WA
Job Readiness Training, April 2010
Work Experience
Seattle City Light, Working Green Counseling, LLC, Seattle, WA
Direct Install Technician, Seattle City Light's Powerful Neighborhoods
Program, May 25 - Present
o Go door-to-door to provide free products and service to residents
o Install energy-efficient light bulbs, water-saving showerheads, water-
saving faucet aerators, and smoke detectors at private residential
home
o Collect energy usage data from residents for future programs
o Give advice on energy conservation, help residents save money on
energy usage
o Check inventory of the products
o Double check data sheet and input data into database
o Train new installers of this program
Shenzhen General Institute of Architectural Design and Research, Shenzhen,
Guangdong, China
Electrical Engineer, Urban Planning and Design Branch, December 2007 -
March 2010
o Conferred with development firms, urban planning department and
utility companies, collecting preliminary data
o Analyzed technical data, designs or preliminary specifications
o Estimated and calculated the consumption of electricity for urban
planning projects or architectural projects
o For architectural projects, designed electrical and electronic
systems, including power system, fire alarm system, landline/network
system, cable TV system, broadcasting system, and entrance guard
system
o If necessary, designed backup power system for emergency situations
o Proofread designs developed by other engineers, conferred with the
chief engineer and revised designs
o Developed electronic documents and paper blueprints
o Conferred with engineering, technical or constructing personnel,
providing solutions to problems
o Used project management techniques (ISO 9001), kept detailed track on
every phase of projects
o For urban planning projects, verified whether the existing power grid
facilities could provide sufficient electricity, developed plans for
future power grid and communication network
o Developed mandatory regulations for the construction of the power
grid, and gave non-mandatory suggestions to solve the problems that
might occur in the future
o Completed data in all kinds of forms required by clients, including
dwg, psd, jpg, doc, etc.
o Prepared PowerPoint documents and reported to clients, urban planning
department and utility companies
Urban Planning and Design Institute of Shenzhen, Shenzhen, Guangdong, China
Assistant Electrical Engineer, July 2005 - November 2007
o Conferred with local urban planning department and utility companies,
collecting preliminary data
o Conducted field research, verified accuracy of the data collected
o Analyzed technical data, designs or preliminary specifications
o Estimated and calculated the consumption of electricity in the
planning area
o Verified whether the existing power grid facilities could provide
sufficient electricity for the area
o Developed plans for future power grid and communication network
o Developed mandatory regulations for the construction of the power
grid, and gave non-mandatory suggestions to solve the problems that
might occur in the future
o Completed data in all kinds of forms required by clients, including
dwg, psd, jpg, doc, etc.
o Prepared PowerPoint documents and reported to clients, urban planning
department and utility companies
Taishan Shenlong Digital Co. Ltd, Taishan, Guangdong, China
Customer Service Representative (Internship), September 2003 - March 2005
o Diagnosed and solved computer hardware or software problems for
customers
o Gave potential customers advice on choosing hardware components or
prototypes of computers
o Installed MS Windows and other software for customers
o Developed LAN network systems for local workstations at schools
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