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Customer Service Quality Assurance

Location:
Bryant, AR, 72022
Posted:
September 24, 2010

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Resume:

DENISE M BRYANT

**** ********* ******

Bryant, AR 72022

501-***-****

abklfw@r.postjobfree.com

OBJECTIVE

To obtain a position as an Office Assistant with your company and to use my

skills and experience to obtain its mission, as well as learn new things.

QUALIFICATIONS

.Effective organizational and time management skills

.Skilled at evaluating options and generating solutions

.Effective communication and interpersonal actions, ability to follow

instructions, and perform in a productive and

independent manner

.Clerical Skills include: typing 40 wpm, filing, over view of reports,

verifying documents, data entry, and extensive knowledge of Microsoft Word,

Excel, and Power point

EDUCATION

Pulaski Technical College

Major: Computer Information System

August 2007 to Present

PROFESSIONAL EXPERIENCE

Transcription Coordinator Oct

2008 to Feb 2010

The Bridge Way

North Little Rock, AR

Perform data entry and process a wide variety of reports and materials

according to strict guidelines and Procedures. Evaluate release of

information forms in order to comply with standards and procedures. Assist

in completing chart analysis and monthly audits. Required to be efficient

with using Microsoft Word, Power Point, and Excel.

.Responsible for monthly audits

.Monitor Quality Assurance data

.Perform data entry and process a wide variety of reports and materials

according to strict guidelines and procedures

.Perform a variety of general clerical tasks, including, typing routine

correspondence and standard forms, operating routine office equipment, and

sorting distribution Knowledge of circuit boards, processors, chips,

electronic equipment, and computer hardware and software including

applications and programming

.Knowledge of administrative and clerical procedures such as word

processing, managing files and records, designing forms, and other office

procedures

. Nominated by department manager and received and obtained All Star

certificate

.Promoted from Medical Records Clerk to Transcription Coordinator position

Unit Coordinator

Dec 2007 to Oct 2008

St.Vincent Hospital

Little Rock, AR

Conferred with numerous medical professional regarding testing, appointment

scheduling and receipt of test results, transcribed physician orders to

priority and accuracy, performed computer order entry, and assembled

patient t medical record with appropriate chart,scheduled patients within

the unit and coordinates patient referrals.

.Specialized knowledge to analyze and solve complex problems

.Developed strong communication and documentation skills

Certified Nursing Assistant

Jun 2006 to Dec 2007

St.Vincent Rehab Hospital

Sherwood, AR

Performed various service and routine technical duties necessary to provide

for the comfort, care and safety of patients. Provided care to adult

patients of all ages.

.Prepared patients by taking vital signs and viniculture charting

.Assisted in echo cardiogram, stress test, and lab procedure

.Worked with mentally challenged adults in a Psychiatric Hospital setting

Pharmacy Technician

Jun 2005 to Jan 2007

Baptist Health Hospital

North Little Rock, AR

Received written prescription or refill requests and verified that

information was complete and accurate. Maintained proper storage and

security conditions for drugs. Answered telephones, responded to questions

or request, and filled pykis throughout a two hundred bed hospital.

.Achieved experience in all phases of pharmacy operation

.Obtained broad understanding of medications

Interviewer

Jun 2005 to Jun 2006

Flake Wilkerson Market Insights

North Little Rock, AR

A focus customer service satisfaction and made outgoing calls to conduct

telephone surveys for major telephone companies.

.Answered questions regarding accounts and attended to problems or

complaints by written correspondence

.Developed great communication skills to make effective out bound calls



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