Customer Service Accounts Payable

SUMMARY OF QUALIFICATIONS

. Over * years' experience in the financial industry; 3 years of accounting

experience (accounts payable, accounts receivable, collections, financial

analysis, reporting, reconciliations and auditing)

. Ten years of administrative experience (executive assistance, database

management, legal, customer service and office management)

. Highly proficient in MS Office (Word, Excel, Access, Power Point,

Outlook); QuickBooks; TimeSlips; Oracle; Adobe Creative Suite (Photoshop)

. Excellent oral and written communication skills, including strong editing

and proofreading skills; typing speed 65 WPM

EDUCATION

George Mason University, Fairfax, VA

. B. A. in Psychology, 2003

. Member of GMU Symphony Orchestra, Violin (2000-2003)

Central / Northern Community College, Lynchburg / Sterling, Virginia

. Additional coursework: Accounting, Economics, QuickBooks

Laney College, Oakland, CA

. Coursework in Physics and Statistics (Spring 2010), GPA 4.0

WORK EXPERIENCE

Law office of John A. Kithas, Esq., San Francisco, CA

6/2010-8/2010

Bookkeeper / Legal Assistant (Contract)

. Responsible for Accounts Payable, Accounts Receivable, and monthly

reconciliations; filing of legal transactions, discoveries, pleadings,

and other office-related documents

. Coordinated travel arrangements and logistics for busy attorney

. Systems used: QuickBooks, TimeSlips

Wells Fargo Bank, Wholesale Loan Services, San Francisco, CA

8/2009-4/2010

Collateral Analyst / Auditor (Contract)

. Verified A/R accounts of prospective, new, and recurring asset-based

lines through routine audits

Federal Home Loan Bank, San Francisco, CA

4/2009-6/2009

Collateral Assets Assistant (Contract)

. Responsible for converting and reconciling all records for Collateral

Assets division to new database

. Assisted with daily files and reconciliation projects for the Collateral

Assets Department

Genworth Financial, Lynchburg, VA

1/2009-4/2009

Accounts Payable Clerk (Contract)

. Responsible for coding and scanning all invoices into Oracle (average

volume: 150); entered invoices into Oracle; assisted with check

requisitions; full-cycle Accounts Payable

. Provided excellent customer service by proactively and promptly answering

to the AP Customer Service phone line and email

Simplimatic Automation, Lynchburg, VA

8/2008-1/2009

Accounting Assistant (Contract)

. Accomplished significant progress with the company's aged receivables

through tenacious collections efforts and effectively resolved issues and

problematic accounts

. Assisted Accounts Payable with the weekly check run, matching and

verifying invoices to checks; audited vendor aging reports against

company's aged payables

Federal Home Loan Bank, San Francisco, CA

4/2008-6/2008

Community Investment / Accounting Assistant (Contract)

. Performed monthly reporting for the Community Investments Department

. Assisted Community Investments Operations in coordinating application

processing and review, round communications, and records retention for

both approved and non-approved applications

Softagon, San Francisco, CA

2/2008-4/2008

Operations/Accounting Assistant (Contract)

. Assisted with Accounts Payable, Accounts Receivable, HR, and

administrative duties for small software company

. Executed several finance reconciliation projects for company transactions

EduCap, Inc., Sterling, VA

2/2006-8/2007

Legal / Executive Assistant

. Functioned as the company liaison for contracts and patents

. Investigated escalated and legal complaints against the company,

collaborating with the appropriate departments toward a prompt resolution

and follow-up with customer

. Assisted VP of Compliance / Senior Counsel; scheduled meetings,

maintained comprehensive files

. Effectively researched and resolved credit bureau disputes utilizing the

e-OSCAR credit reporting system; verified and conveyed consumer account

information to credit bureaus

Quality Assurance Specialist

. Recipient of award from Founder of company, in which I was distinguished

as an outstanding employee for my commitment to excellence and tremendous

work ethic, and for progress that I effected within the Document

Preparation Group of loan operations

. Ensured correct indexation of incoming documents to appropriate loan

application, employing meticulous attention to details and a responsible

handling of confidential information

. Escalated fulfilled applications to the level of loan closing,

identifying any issues of potential fraud or information at variance

. Effectively maintained a daily report to track and investigate pending

loans

Executive Assistant of CEO

. Maintained calendars of busy executives through conflict resolution and

scheduling of appointments and other meetings; coordinated weekly

executive meetings during a significant growth phase in the company

. Managed team's knowledge management system, effectively functioning as

the liaison between the CEO and upper level executives

. Prepared expense reports as needed by executives

. Back-up receptionist duties and facilities maintenance

OTHER ACTIVITIES

. Current volunteer for the San Francisco Symphony Orchestra Store (6/2009

- Present)

. Violinist with Prometheus Symphony Orchestra of Oakland, CA (8/2009-

Present) and Livermore-Amador Symphony Orchestra (8/2010-Present)

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