Customer Service Manager

Thomas P. Strand

***** ******* *****, ********, ** 92591

Tel: 951-***-**** / E-mail: ********@*****.***

OBJECTIVE

To participate on a company’s team by sharing information and ideas, and working together to

achieve common goals.

QUALIFICATIONS

Experienced Warehouse Manager with over twenty five years of experience. I am skilled in

driving trucks and operating forklifts, managing shipping and receiving operations, supervising

inventory control, and requisitioning and organizing new stock. I have excellent communication

skills, am a creative problem solver, can quickly adapt to schedule changes, have high ethical

standards, and have strong organizational skills. I am capable in Microsoft Word and Excel and

proficient in English and Spanish.

EXPERIENCE:

Warehouse Manager 2004 2009

Mission Pools Temecula, California

Master-guild swimming-pool construction company for residential and commercial pools, spas,

and water features.

• Managed warehousing, inventory control, order fulfillment, construction yard, and truck-fleet

maintenance.

• Supervised the daily organizing and loading of equipment for all jobs, including plumbing,

electric, masonry, and steel materials.

• Coordinated with shipping and receiving, department purchasing, analyzing, recommending,

implementing, and maintaining safe orderly warehouse practices, procedures, and principles.

• Operated forklifts, pallet jacks, hand trucks, company trucks, and common office machines.

Garden Associate 2003 2004

Home Depot Temecula, California

• Provided customer service, answered customer questions, recommended products, and

satisfied customer needs.

• Operated fork lifts (OSHA- and Home Depot-certified) and LPG and electric reach trucks.

• Performed down stocking

• Loaded products on customer’s trucks.

• Performed in-store stocking.

• Participated on Recovery Team.

• Shipped and received products.

• Performed computer research for: price inquiries, markdowns, product searches, and special

service needs.

Assistant Warehouse Manager / Moving Specialist 1993 2003

Hidden Valley Moving & Storage (agent for Mayflower Transit)

Escondido, CA

• Performed inventory control and warehouse maintenance for intrastate, interstate, and

international shipping and receiving.

• Operated forklifts, pallet jacks, hand trucks, and split-axle bobtail trucks.

• Packed household goods and commercial goods.

• Loaded and unloaded moving vans, trucks, and storage vaults for intrastate, interstate, and

international shipments.

Warehouse Manager 1986 1993

Sullivan/Escondido Storage. Escondido, CA

• Supervised 20 warehouse employees.

• Responsibilities included shipping and receiving for intrastate, interstate, and overseas

shipments.

• Operated forklifts and split-axle bobtail trucks.

• Knowledge of military rules and regulations for transportation and moving industry..

• Performed estimates and surveys for upcoming jobs.

• Performed office tasks, including government bills of lading, inventories, and exception

sheets.

Provided customer service via phone and in person in English and Spanish.

EDUCATION:

• 2001: CompUSA computer home study course in Microsoft Word and Excel

• 1998: Diploma from National Institute of Children’s Literature

• 1994: Certificate of completion, Road Show Packing and Training Program through Paul

Arpin Van Lines

• 1974 1977: AA degree, Instructional Media Technology, Grossmont Community College

• 1971 1974: Studies in music and Russian, San Diego State University

PERSONAL ACTIVITIES:

• 1999 2003: Assistant Scout Master, Troop 651 (San Marcos), Boy Scouts of America

• 1974 2002: Professional Musician: Keyboard and French Horn

References provided upon request

Contact this candidate