Customer Service High School

Lourielys Marquez Carrasquillo

objective

Looking to work in a position that is able to utilize a quick

learner, self-starter, self motivator, has a positive

attitude, an inextinguishable desire to excel and willing to

put all and above efforts for a professional environment.

Work of experience -- Relevance

9/2009 - 8/2010 David A. Straz Performing Arts Center-

Patel Conservatory Tampa, FL

Community Ambassador for the Access Arts Scholarship Program

. Practiced first-rate customer service skills to students'

and parents' questions along with concerns pertaining to the

program. Maintained lines of communication between the

parents and our finance department. Created efficient copy

flow of important files, organized office, answered phone

calls. Maintained lines of communication between department

supervisor and other community ambassadors. Ensured all mail

was sent and received in a timely manner. Made deliveries

with other community ambassadors for the Patel Conservatory

in addition to the Performing Arts Center. Created

spreadsheets to keep track of students/parental information

as well as their financial information for supervisor and

enforced deadline of the scholarship along with interview

dates. Have often been requested to handle offsite events to

spread the word about the classes offered at the Patel

Conservatory and the Broadway shows coming to the Performing

Arts Center.

3/2009 -9/2009 David A. Straz Performing Arts

Center-Patel Conservatory Tampa, FL

Production/Technical Crew

o Break down/ help build set pieces for

productions, help with registering for

auditions and classes offered at the

Conservatory, always willing to help

wherever else I might be needed, such as

arts and crafts. Distributed food in an

organized fashion while on breaks for the

children or during bigger events.

Administrative side work making copies,

making Excel sheets, documenting events,

taking registration for classes and

auditions, among other tasks.

10/2008 - 12/2008 Carrolwood Playhouse Tampa, FL

Stage Manager/Program Designer

. Two month theater production. Created efficient copy of the

script with written blocking (ensuring actors were in their

proper position onstage), set pieces needed, props needed,

contact information, light cues, and sound cues. Maintained

lines of communication between director and actors. Ensured

all updates of the play were received to actors and director

in a timely manner. Created itinerary for rehearsals and

enforced meetings by calling actors with reminders.

09/2006 - 12/2006 Stageworks Theatre Tampa, FL

Producer/Director Secretary

. Three month theater production. Practiced first-rate

customer service skills. Created efficient copy flow of

important files, organized office, answered phone calls.

Maintained lines of communication between producer, director,

and actors. Ensured all mail was received in a timely

manner. Created itinerary for producer and enforced deadline

for producer/director.

11/2007 - 06/2008 Stageworks Theatre Tampa, FL

Anti-gang Program Assistant

. Seven month program. Maintained lines of communication

between the children. Helped in all endeavors, such as arts

and crafts, role playing showing how violence is not the

answer, packet work so they could choose for themselves what

they felt was right and wrong and how they should go about

dealing with their frustration, anger, and anxiety in a calm

manner. Distributed food in an organized fashion while on

breaks for the children.

11/2006 - 05/2007 Crosscreek Beef O' Brady's Tampa,

FL

Server/Customer Service Agent

. Practiced first-rate customer service skills, with up to

200 guests per night. Maintained efficient communication

with rear service department. Assisted in nightly monetary

expense reports.

8/2003 - 05/2006 Paul R. Wharton High School Tampa,

FL

Stage Manager/Technical Crew

. Created efficient copy of the script with written blocking

(ensuring actors were in their proper position onstage), set

pieces needed, props needed, contact information, light cues,

and sound cues. Maintained lines of communication between

director and actors. Ensured all updates of the play were

received to actors and director in a timely manner. Assisted

throughout casting process and kept a database of e-mails to

keep cast and crew updated at all times. Have been involved

in more than 15 productions such as Chicago, Our Town,

Seussical: The Musical, Les Miserables, A Christmas Carol, &

many more throughout my high school career as both a Stage

Manager and Technical Crew.

Contact information for former employers available

upon request.

education

1/2009 - 7/2010 University of South Florida

Tampa, FL

Bachelors in Art/Psychology

8/2006 - 12/2008 Hillsborough Community College

Tampa, FL

Associates in Art/Liberal Arts

8/2003 - 5/2006 Paul R. Wharton High School Tampa,

FL

High School Diploma

Skills

* Microsoft Office 2007 & 2010 proficient.

* Bilingual - write & speak fluent Spanish and English

* Work well alone and in teams

* Offer first-rate customer service skills

* Work well under pressure.

* Detail oriented

* Punctual

* Managerial Skills

Contact this candidate