Customer Service Manager

Alexander E Castaneda

**** ** ***** ****** ***** FL, 33015

305-***-****

*********.*@*******.***

Objective: My objective is to make a career out of my next job opportunity,

excited to succeed and surpass all expectations within all aspects of my

job duties.

Experience: Park One of Florida: Feb 2005 - March 2010

Facility Manager

. Manager for a high revenue location for rental and owned condominiums

. Monitored high cash flow on a daily basis and made daily deposits

. Provided the best customer service to ensure customer satisfaction was

always at its highest

. Excellent communication skill between property and rental manager

. Provided training to new employees and recapped daily on rules and

regulations

. Made weekly schedules

. In charge of payroll plus all human resource duties for location

. Managed tenant grocery services

. Maintained records of weekly and bi weekly guest parking payments

. Worked close with book keeper to ensure proper revenue control

. Coordinated weekly meetings and special events

Central Parking: April 2004 - April 2005

Valet supervisor

. Supervisor for busy hotel

. Greeter to all customers that visited the establishment

. Provided the best customer service for hotel guests to ensure customer

satisfaction

. Assisted in coordinating and maintaining special events as a team

. Maintained and monitored daily cash revenue

. Problem solved on the spot based on the best interests for both the

customer and company

. Worked well with team members and alone

USA Parking: January 2004 - April 2005

Ramp Supervisor

. Greeter to all customers that visited the establishment

. Made sure all areas of service were maintained clean and prepared for

all incoming customers

. Provided the best customer service to ensure customer satisfaction was

always at its highest

. Made sure receipts and tickets were kept in order

Education: South Miami High School

Skills: English and Spanish language, Computer savvy, great communication

skills, leadership mentality.

References upon request

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