Customer Service Technician
Resume:
Contact Info Edit
Latasha Armster
PO BOX ***
Thomasville, Georgia 31799
US
E ************@*****.***
No Adobe Reader plugin installed. Get the latest version
PO BOX 615 Thomasville, GA 31799
9168 New Hope Rd Boston, GA 31626
PHONE 229-***-****, 229-***-**** . E-MAIL ************@*****.***
LATASHA R. ARMSTER
OBJECTIVE
Pharmacy Technician, Call Center Agent entry level
EDUCATION
2003 - 2004 Southwest Georgia Technical College Thomasville, GA
Pharmacy Technology Diploma
1989-2002 Thomas County School System Thomasville, GA
High school Diploma with a Vocational Seal in Children Development
and containing clusters of Health Occupation and Art.
PROFESSIONAL EXPERIENCE
5/2008-Present Magellan/ First Health Tallahassee, FL
Pharmacy technician/call center
. Answer phones to help pharmacy submit claim at pharmacy level
. Different company courses taken quarterly to keep the high star
customer service
. Help physician to get prior authorization for mediation
. Work fax with in a 24hour period
. Enter paper claim with patient, DR, and drug information through
the Prior authorization data entry system
. Part of the Synagis team (specify medication work by a group of
people that meet special criteria before approval)
. Assist co-worker as needed
. Assist other caller that are not calling from a DR office or
pharmacy to correct department to help client take care of there
problem as needed, & keep training & company policy updates as
needed.
8/2005 - 5/2008 Southwestern State Hospital Thomasville, GA
Pharmacy Technician
. Fill, file, scan, prescriptions,
. Filled cadets for each unit at the hospital and check with the RPh
. Restock medication and adjust bill for each station,
. Fill, and restock shelves for floor stock,
. Answering phone, ordering for pharmacy, checking orders in,
. Repacked bulk drugs into unit dose, filed orders daily,
. Stored away orders yearly,
. Audit weekly, Inventory, faxed discharge orders,
. Maintain a clean work area in our stations.
. Stayed update with hospital training to maintain a safe
environment alone with customer service
4/2004 - 8/2005 Boston Pharmacy Boston, GA
Pharmacy Technician
. Post Insurance payments,
. Fill prescriptions,
. Order items for the pharmacy
. Stock the shelves,
. Scan prescriptions and phone calls for the pharmacist,
. Work the cash register,
. Deliver prescriptions to client and mail out their bill each
month,
. Rearrange OTC items,
. Checked orders in daily.
12/2003 - 1/2004 Family Dollar Thomasville, GA
Store Clerk/Cashier
. Stocked store items on the shelves,
. Customer services,
. Worked the cash register,
. Maintained a clean work area.
July 2003 Thomasville Cultural Center Thomasville, GA
Teacher Aid
. Took children to 5-6 different classes
. Kept children in order during class
. Supervise children with behavior problem during break time.
WORK EXPERIENCES
(CLINICAL ROTATIONS)
Southwestern State Hospital: Repack bulk unit dose drugs, filled
medication cadets, assisted in filling orders, put up floor stock,
and filling floor stock.
John Archbold Hospital: Repacked bulk to unit dose, filled
medication orders, and filled medications cadets.
John Archbold High Tech Pharmacy: Assisted in compounding TPN,
filling medications orders, filing pharmacy orders, filing
third-party insurances, and maintaining IV room.
Tallahassee Memorial Healthcare: Assisted in filling prescriptions,
pysis machine for each unit, repacking bulk drugs to unit dose, and
compounding in the IV room.
Boston Pharmacy: Assisted in filling prescriptions, scan
prescriptions for the pharmacist, creating patient's profiles, run
cash register, ordering items for stock at the pharmacy, checking
inventory for out of date products and keeping a clean work area.
VOLUNTEER EXPERIENCE
I volunteer each year for the Annual Wildlife Art Festival,
collecting soda can tops for the McDonald's House, Art Projects,
tutoring students after school and any events happen in the
community.
AWARDS RECEIVED
Georgia Occupational Award Leadership (GOAL Nominee: outstanding
student), DAR: Daughter of America (good citizenship award), Tennis
Tournaments, Sport Banquets, Kiwanis Club Award (good citizenship
award), A-B Honor Roll (9th -12th grade) and NHS (National Honor
Society).
REFERENCES
Available upon request.
Work Experience Edit
BACK TO TOP
Dates Employed
Job Title
Company
5/2008 - Present
Pharmacy Technician
Magellan/ First Health
Tallahassee/FL
Answer phones to help pharmacy submit claim at pharmacy level,
Help physician to get prior authorization for mediation, Work fax
with in a 24hour period, Part of the Synagis team (specify
medication work by a group of people that meet special criteria
before approval), assisted co-worker as needed, Assist other
caller that are not calling from a DR office or pharmacy to
correct department to help client take care of there problem as
needed, keep training & company policy updates as needed.
Education Edit
BACK TO TOP
Dates Attended
School
Degree
Location
11/2002 - 1/2004
Southwest Georgia Technical College/ Pharmacy Technology
Certification currently certified
nationally and state of FL
Thomasville - GA - US
Contact this candidate