Customer Service Representative

Crystal LeBoeuf 502-***-**** (h)

502-***-**** (c)

*******.*******@*****.***

QUALIFICATIONS SUMMARY:

Experienced professional with over 3 years of management skills. Proven

ability to increase worker performance, compliance with company policies,

and safety procedures.

. Goal Oriented-Team Player

. Strong Customer Service Skills

. Community Organization

. Recruitment

. Public Speaking

. Training

EDUCATION

06/23/2007 - 03/20/2009 Sullivan University Fort Knox, Kentucky

Bachelor of Science in Business Administration-Management

GPA: 3.5/4.0 GPA -Magna Cum Laude

PROFESSIONAL EXPERIENCE

08/14/2009 - 11/20/2009 American Red Cross Shepherdsville,

Kentucky

Loaned Executive

. Raise funds over $50,000 for the Bullitt County Metro United

Way.

. Advocate and market the resources of the Metro United Way.

. General clerical duties performed.

. Keep accurate and update records of all participating agencies.

09/01/2007 - 08/31/2009 American Red Cross-AmeriCorps Fort Knox,

Kentucky

Disaster Preparedness Coordinator

. Recruited and trained 5 new volunteer partnerships in Hardin

County increasing trained disaster members by 75.

. Manage community events in disaster education contributing to

the amount of 114,500 people reached.

. Installed Jr. Red Cross programs in all Elementary schools on

Ft. Knox, KY increasing membership by 100%.

. Develop and maintain liaisons with municipalities, county

departments, and similar entities to facilitate plan

development, response effort coordination, and exchanges of

personnel and equipment.

05/31/2004 - 01/07/2005 Sallie Mae Killeen, Texas

Loan Processor/Customer Service Representative

. Interview loan applicants in order to obtain personal and

financial data, and to assist in completing applications.

. Assemble and compile documents for loan closings

. Take inbound sales calls for both current and new Sallie Mae

borrowers.

VOLUNTEER WORK

08/01/2009 - Present American Red Cross - Junior Red Cross

Coordinator

08/01/2009 - Present Mudge PTO - President

07/01/2007 - Present B/Co 3/81 - FRG Leader

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