Customer Service Project
Resume:
Gregory D. Dickinson
Laguna Beach, CA 92651
***********@*****.***
OBJECTIVE
A challenging and rewarding position in which I can utilize my
organizational and interpersonal skills.
WORK EXPERIENCE
Direct Brands Inc., New York, NY
Account Manager, April 2009 to Present
As key member of the Account Management department, provided services for
yourmusic.com, various book club web sites, as well as the Columbia House
DVD & TV websites.
. Manage production of interactive, cross-platform media projects including
back and front end site modifications, banner and email campaigns and web
initiatives, customer retention programs, and cross business promotions.
. Serve as the central point of communication for all project participants,
including outside vendors and internal resources; ensure efficiency and
cooperation between parties.
. Create and maintain comprehensive scope-of-work documents and detailed
project schedules.
. Manage bonus content for sites and correct any issues using the Content
Center web tool.
. Lead weekly meetings to ensure that all teams are on schedule and clear
on initiatives.
Direct Brands Inc., New York, NY
Promotions Analyst, February 2007 to April 2009
Responsible for ensuring the accuracy and viability of business plans
across various business including music, DVD, and book sales on a cyclical
basis.
. Create and maintain organizational documents outlining print production
needs, as well as inventory analysis documents and instructions for
internal and outside vendor use.
. Identify potential and actual inventory shortages and overages, and
assemble appropriate personnel from all impacted groups to determine and
implement optimal solutions. Identify alternate means of filling orders
should the need arise.
. Ensure that project plans for music, DVD, book clubs, and other relevant
documents are accurate and actionable.
. Resolve order and inventory problems by investigating data and history.
. Develop comprehensive cost analysis reports.
. Order and track campaign materials.
. Resolve informational discrepancies between various departments.
. Create purchase orders and verify accuracy of invoices.
Nashir Inc, Amherst, MA
Customer Service Associate, April 2001 - November 2005
In additional to day-to-day fulfillment of customer needs, supervised and
managed production of course materials for classes at University of
Massachusetts Amherst, Amherst College, and Mount Holyoke College
assembling various materials from textbooks, magazine articles, scholarly
publications, and academic papers.
. Assisted professors in the preparation of course materials for use by
students and faculty across a variety of majors.
. Collaborated with outside vendors to obtain copyright permissions for
various course materials as requested.
. Inspected final products to ensure quality control.
. Created and managed office work schedules and implemented adjustments due
to business needs and employee availability.
EDUCATION
University of Massachusetts Amherst, MA
Bachelor of Arts, Political Science May 2006
Cumulative GPA: 3.56
Graduated Cum Laude
SKILLS
. Microsoft Office, Microsoft Project, FileMaker Pro 7, Microsoft Access,
Macromedia HomeSite, various CRM programs and basic HTML
. Conversational Spanish
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