Manager Customer Service
Resume:
michael kram
**** ***** ***** **** ( Middletown, DE 19709 ( *********@*****.***
Safety Manager with over 20 years of experience in the Transportation
Industry in training and development eager to assume accountability for
excellence and profitable results for the company
SUMMARY OF QUALIFICATIONS
. ACCOMPLISHED MANAGER EXERCISING THE HIGHEST DEGREE OF INTEGRITY IN
IMPLEMENTATION OF AND COMPLIANCE WITH COMPANY AND FEDERAL POLICIES TO
INCLUDE THE AMERICANS WITH DISABILITY ACT
. Proficient in many software applications including: Word, Excel,
PowerPoint, Outlook, Windows XP, 2000, Vista, and 7 with the ability to
quickly learn new applications and devise specialized formats
. Proven leader in the development of staff to include recruitment, hiring,
training and mentoring
. Excellent communication skills to work with all governing authorities
including State, County and Highway officials
. Fluent in English, Russian and Ukrainian
CERTIFICATIONS
Transportation Safety Institute Instructor
October 2007
PASS (Passenger Service & Safety) Instructor
January 2007
National Safety Council Instructor
December 2006
NIMS (National Incident Management System) 700a by FEMA
May 2010
Education And Training
MBA - BUSINESS MANAGEMENT IN PROGRESS
dowling college http://www.dowling.edu Oakdale, NY
MASTER OF CIVIL ENGINEERING, PUBLIC TRANSPORTATION 2002
city college of New york www.ccny.cuny.edu Manhattan, NY
PROFESSIONAL EXPERIENCE
MV TRANSPORTATION, Washington DC http://www.mvtransit.com May 2010 to
Present
SENIOR SAFETY MANAGER
Today, more than 12,000 employees work to provide freedom for passengers in
more than 100 locations, offering a wide array of transportation solutions
to public and private entities throughout 24 states.
. Implement programs and procedures in compliance with State and Federal
regulations and Corporate and Client policies
. Accountable for the leadership and review of the employee qualification
process
. Ensure all operators are current with training requirements of company
and contract
. Ensures all safety manuals, programs, policies and practices are current
and meet the needs of the operating divisions; resides as the expert in
EPA and OSHA compliance and regulations
. Ensures all new hires meet qualifications including criminal background
and DMV checks
. Ensures that Safety technology tools are used and those results are
examined, trend data is analyzed and plans are developed to reduce and
then prevent future safety incidents
. Oversees Corporate Safety Incentives and programs managed effectively and
consistently, including assignment of Safety Points
. Ensures a consistent Safety Culture throughout the locations that
incorporate operations, Safety and Maintenance departments and emphasizes
the team approach and individual responsibility of all employees to
achieve common goals
. Oversees successful completion of all related audits including those
conducted by corporate and client staff and by state and federal
regulatory agencies
. Provides support to the field safety organization regarding classroom and
behind the wheel instruction according to corporate and client
specifications in all aspects of vehicle operation in the course of
passenger transportation, including defensive driving, service area
familiarization, passenger loading, unloading and securement, proper
manifest documentation, use of on-board equipment, accident and emergency
procedures, dispatch and radio communications, and passenger sensitivity
. Reviews reporting of all vehicular, passenger and employee
accidents/incidents for determination of cause and preventability,
identifying potential trends to be addressed in future training efforts
. Provides functional expertise in safety regarding hiring of safety
department exempt employees
. Ensures that all project training materials are up to date, that
necessary supplies are available and that inventories are secured and
kept up to date
Bottom of Form
FIRST TRANSIT, Carlstadt, NJ http://www.firsttransit.com November 2006
to April 2010
Formerly Laidlaw Transportation, First Transit is the leading provider of
bus transportation solutions, serving transit agencies and private
companies all across North America.
DISTRICT DRIVER DEVELOPMENT & SAFETY MANAGER
PARATRANSIT & FIXED ROUTES
. Ensure the successful functioning of all phases of Driver Development &
Safety in the District
. Create and oversee implementation of District hiring, training, and
Safety programs
. Formulate action plans for accident reduction, workers compensation claim
reduction, recruitment, and safety management including OSHA and
Substance Abuse policy compliance
. Assist Project Managers in resolution of employee relations issues,
meeting company objectives, and promoting employee unity, productivity
and motivation
. Train and manage Road Supervisors, Driver Development and Safety
Supervisors, and Trainers
. Oversee Workers Compensation, Accident reporting, and background checks
documentation
. Conduct supervisors meetings, Train the Trainer certification workshops,
and Operator's meetings
MTA LONG ISLAND BUS, Garden City, NY http://www.mta.info July 1993 to
November 2006
A public benefit corporation chartered by the State of New York
Metropolitan Transportation Authority
system safety coordinator April 2004 to October 2006
. Perform all transportation safety related functions: train bus operators,
utilize Smith System; investigation and rating accidents, and preparation
education and presentation materials
bus operator July 1993 to March 2004
. Responsible for safely transporting commuters. Collect proper fares.
Maintain strict adherence to time schedule. Provide high level of
customer service.
JAMES LEGRECA CONSTRUCTION COMPANY, Cedarhurst, NY August 1991 to July 1993
Construction supervisor
. Managed crews of up to 5 construction personnel and performed general
labor duties as required
ZAPOROZHIE DRIVING SCHOOL, Zaporozhie, Ukraine August 1981 to July 1991
OWNER/MANAGER/TEACHER
. Trained students utilizing lectures and classroom presentations. Stressed
the importance of driver courtesy, as well as abiding by the laws of the
road. Developed strong interpersonal skills, patience and the ability to
implement innovative educational techniques, i.e. computer-based training
(CBT) and computerized simulators. Created training materials. Provided
instruction in the proper operation of a motor vehicle, utilizing safe-
driving techniques.
INSTITUTE OF TECHNOLOGY, Zaporozhie, Ukraine 1979 to
1981
engineer
. Implemented new technology in the auto industry
. Effectively worked in self-managed projects and as a team member
SERGEANT in SOVIET AIR FORCE 1977 to
1979
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