Customer Service Representative
Resume:
KRISTIE SINGER
Long Beach, CA **803
**********@*****.***
EDUCATION
California State University Long Beach, Long Beach, California
Bachelor of Arts in Recreation and Leisure Studies August 2006
Curriculum focus- Event planning through lifespan, resource
management, outdoor education, camps, non-profits and program
supervision.
Long Beach Community College, Long Beach, California
Associate of Arts May 2004
EXPERIENCE
Alpert Jewish Community Center, Long Beach, CA
Customer Service Representative January 2010-Present
Provide a warm and friendly point of contact between the Alpert
Jewish Community Center (JCC) and our members and visitors at the
Front Greeter Desk. Receive calls, determine nature of business and
directs callers to destination. Observe security monitors. Assist in
bulk mailings. Familiarity of the various services and programs at
the JCC.
Park City Racquet Club, Park City, UT
Front Desk Agent/Childcare Attendant May 2008-December 2009
Provided excellent customer service. Informed guests about
recreational adult and children's programs and fees. Registered
guests using the computer registration program. Processed cash and
electronic payments and maintained a balanced daily record of
transactions.
Park City Summer Day Camp, Park City, UT
Camp Director May-August 2008 & 2009
Registered campers, maintained accurate database. Hired, trained and
supervised 12 staff. Created and implemented daily schedule. Planned
field trips to a variety of off-site activities for 60 participants
such as: amusement parks, the nature center and bowling.
Administered reservations, budgets and evaluations. Consistently met
all program deadlines. Developed a detailed manual of program
policies and procedures.
The Canyons Resort, Park City, UT
Front Desk Agent October 2008-April 2009
Greeted and checked guests in upon arrival and out upon departure of
hotel at four diamond resort. Ensured accuracy of information and
billing transactions. Relayed guest maintenance and housekeeping
requests and ensured guest satisfaction. Creatively solved issues
regarding reservations, key activations and guest needs. Provided
superior customer service.
Americorps VISTA- Big Brothers Big Sisters of Mendocino County, Fort
Bragg, CA
Event and Volunteer Coordinator January 2007-January 2008
Planned, organized and scheduled activities and events for
mentor/mentee pairs. Organized fundraisers involving community
residents and business. Arranged public speaking opportunities to
recruit volunteers in church services, community service clubs and
schools. Recruited, trained and supervised 40 volunteers. Created
an after school program for children ages 11-18.
The Catalina Experience Camp, White's Landing Catalina Island, CA
Program Leader- Internship May 2006-September 2006
Led interpretive nature tours of island camp. Implemented program
changes according to client and staff input. Researched, designed,
and implemented Compost Program, which reduced refuse disposal costs
for camp while educating youth.
First Presbyterian Summer Day Camp, Upland, CA
Summer Day Camp Director May 2005-August 2005
Planned and led activities for youth ages 11 to 14, including field
trips, crafts and organized games.
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