Project Manager Software

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KEVIN M. SMITH

** ******* *****, ****** ** 07731

Home: 732-***-****

Cell: 732-***-****

Email:********@***.***

SUMMARY OF QUALIFICATIONS

Self-motivated, results oriented Project Manager with experience in

building, strengthening, motivating diverse teams, managing global

projects, broad technical background, negotiating, collaborating. Key areas

of expertise include: software development, system engineering, testing,

product introduction, technical support. Business skills include:

presentation skills, business communication techniques, organizational

behavior theory, strategic management, decision support systems, networks,

database management, operations research, statistical analysis.

Technical Skills:

. UNIX operating system, shell programming language, configuration

management tools, MS-DOS/Windows operating system and applications

(Excel, Word, Access, PowerPoint, Project, Visio), database technology

(Primavera, Lotus Notes, Maestro), SharePoint. Familiarity with LANs,

TCP/IP, network topologies.

PROFESSIONAL EXPERIENCE

uReach Technologies, Holmdel, NJ 2008 -

present

Project Management

Currently managing globally dispersed teams for on-time delivery of

converged communication software.

Avaya, Inc. (formerly Lucent Technologies Bell Laboratories), 1979 -

Lincroft, NJ 2007

Project Management (10+ years)

. Managed large, cross functional, multi-disciplined, globally dispersed

teams for on-time delivery of new software, new hardware architecture,

and vendor application software resulting in satisfying voice and data

needs of small to medium enterprise customers.

. Managed three major releases of Lucent Technologies / Avaya Small

Business telecommunications platform with world-class time-to-market

delivery of product against industry benchmarks.

. Managed development of multiple web applications for system management of

core communications products resulting in ease of use for multi-site

administration, fault and performance monitoring, etc.

Business Process Design

. Led inter-disciplinary, cross-location team in creation, implementation

of a common development process in R&D, which led to (and still supports)

ISO 9001 registration.

. Managed cross-functional effort to improve common development platform,

further increasing project development speed, product quality by aligning

it with Software Engineering Institute (SEI) Capability Maturity Model

(CMM).

. Created division-wide software perspective, benchmarking current

competency levels in fault density, development intervals, cost,

potential defects, defect removal.

. Developed inter-organizational process map, including supplemental key

document templates, used to communicate roles and deliverables in a

business population of 20,000; led the communication, deployment, and

refinement process.

. Designed procedures for performing retrospective analyses on product

realization processes to determine process strengths and improvement

opportunities.

Systems Engineering

. Performed market research, analysis to identify and design call center

capabilities desired by small- and middle-market business customers.

Features received an Editor's Choice award from Teleconnect magazine and

favorable write-up in Call Center magazine.

. Member of an international team chartered to write definition,

requirements, specifications, for global telecommunications platform.

. Lead System Engineer on several releases of major Lucent

telecommunications platforms.

Technical Customer Support

. Managed diverse R&D Technical Support team which provided technical

support for MERLIN MAGIX, PARTNER, and IP Office product platforms.

. Diagnosed, managed software and system faults escalated from Tier 3

Support through to resolution. Reduced backlog of open escalations from

>100 to <10 in one year.

Software Development

System 25 Advanced Administration Software (AAS)

. Led design and development of Advanced Administration Software, a PC-

based, menu-driven, user-friendly applications program, used for

administration of System 25 PBX. Designed and implemented AAS source code

control architecture.

. Established and supported customer beta trials for high quality

introduction of new product.

. Developed and conducted technical training on System 25 AAS for service

personnel.

2A Applications Processor

. Software developer on design team of a 16-bit minicomputer, first for

AT&T. Responsibilities included software development, integration, and

testing. Designed and implemented "C" programs used in development of

business computer terminals, including an editor for modifying character

font files.

. Designed, developed "C" and Z80/8086 assembler programs for fault

isolation and diagnostic testing.

System Verification

System 25 Voice Messaging System (VMS)

. Led System 25 VMS Release 2 test team, authored high-level test plan for

Release 2 VMS to resolve major customer problems found in Release 1.

Testing resulted in successful redeployment of System 25 VMS.

. Motivated, guided and tutored test team in areas of System Level and

Integrated Solution performance testing. Maintained team morale under

scheduling, resource, and organizational constraints (e.g., organization-

wide downsizing).

EDUCATION / TRAINING:

. Master of Business Administration, Management Information Systems, Saint

Peter's College, Jersey City, NJ (GPA 4.0 / 4.0)

. Bachelor of Science, Computer Science, Monmouth University, West Long

Branch, NJ (GPA 3.5 / 4.0)

. Special training includes Malcolm Baldrige National Quality Award

Examiner and Lloyd's Registrar ISO 9000/14001 TickIT Auditor; currently

function as Lead Auditor in R&D to maintain support of company's ISO

9001/9000-3/14001 registration.

AFFILIATIONS:

. Member of American Mensa

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