Customer Service Operator

Jason Chadwick

**** ***** ********

Denver, CO **219

*****.********@****.***

N E TWORK AD M I N ISTRATOR / NE TWORK SUPPORT / H E LP DESK ANALYST

Solutions-oriented IT Professional with proven success designing, implementing and integrating cost-

effective, high-performance technical solutions to meet challenging business needs.

• Proven expertise in supporting and troubleshooting various types of computer

hardware/software: modems, routers, RAM, hard drives, power issues, Microsoft Office,

f irewalls, and virus protections (Symantec).

• Demonstrated ability to satisfy users by t roubleshooting difficult problems while maintaining a

positive attitude. Recognized as the “go-to person” for immediate resolution to technical issues.

• Organized, take-charge professional with exceptional follow-through abilities and detailed

o rientation. Able to plan and oversee projects from conception to successful conclusions.

• Outstanding communication skills; interface effectively with upper management, vendors,

peers and users.

• Solid history of delivering outstanding customer service. Strong commitment to quality and

customer satisfaction.

T EC H N ICAL SUM MARY

H a rdware : Desktops, Servers, Laptops, Modems, Network Cards, Mother Boards, Printers,

Scanners, Routers, Hubs, Switches

Systems: W indows 95/98/2000/XP/Vista

P rotocols: TCP/IP, WINS, DNS, DHCP, Ethernet, Fast Ethernet

Software : MS Office Suite 9X/2000, Adobe, Visual Basic, Netbeans, and various other

applications

E DUCAT IO N & CERT I F ICAT IO NS

Associates of Science in I nformation Technology - December 2009

Colorado Technical University, Colorado Springs, CO

C lient Java P rogramming - November 2009

CompT IA Network+ Fundamentals - May 2009

U N I X Network Administration May 2009

M ulti-Channel T ransmission Systems Operator/Maintainer Course (31R-ECB/7D) - January

2004

General Dynamics Resident School

Fort Gordon, GA

Pursuing A+ Certifications

Jason Chadwick

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PROFESSIONAL EXPER I E NCE

U nited States Army September 2003 – September 2007

M ULTI-CHANNEL SYSTEMS OPERATOR/MAINTAINER

• Accountable and directly responsible for performing network vulnerability scans on several

F ield FOB sites. P rovided over 500 soldiers communications through VOIP phones, and

secure/non-secure internet.

• Sustained the Joint Network Node 53 (JNN) system and setup of the Secure Mobile Anti-Jam

Reliable Tactical Terminal (SMART-T) link on Baghram, Afghanistan Airfield.

• Operated as a member of SEN I-72 supporting 2nd Battalion (RECON), 1st M arine Division in

Fallujah, I raq. P rovided computer and phone support to subordinate elements while under

d irect and indirect enemy fire.

• Provided communications and forward support to 2nd RECON ROC, which resulted in the

capture of two of America’s Most Wanted Terrorist and led to the success of Operation

Phantom Fury.

• Played an important role in the success of Node Center 82’s support of 1st Cavalry Division,

w hich supported over 2.5 million calls, and provided consistent data access throughout

Operation I raqi Freedom.

• All FOB sites were cleared of previous team’s redundant wires, cables, phones, and computers.

T his kept all sites clean, professional, and work/mission ready.

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