Customer Service Manager
Resume:
Mallie Williams
P.O. Box ******, Altamonte Springs, Fl 32715
**********@*******.***
Re:
Tuesday, September 28, 2010
Dear Sir or Madam:
Please accept this letter of introduction. I am a motivated, dedicated
individual seeking the opportunity to become employed within your company.
Presently employed at Wackenhut, my primary role is to provide excellent
customer service and security in designated areas throughout our sites. In
this position I was able to gain a wide variety of skills and experience.
My responsibilities include; scheduling, patrolling and driving security
duties for designated sites. In order to accomplish these daily
responsibilities, I was required to follow strict procedures and deadlines,
while working independently to provide multiple solutions and assessments
in time-sensitive matters. My other employment, as detailed in my resume,
has given me exposure in many areas of security- development, layouts and
team management.
In pursuing my education in business, I have learned a variety of computer
skills (Word Excel and Power Point) that have enabled me to successfully
undertake tasks and assist in other areas of work as required by my
employers.
My excellent customer service skills are a result of having patience and an
ability to put myself in the client's position. These skills are essential
in maintaining positive working relationships with both the customer and
the company.
With these skills and abilities I believe that I can meet and exceed the
expectations and requirements of not only the job, but of your organization
as well. I look forward to discussing with you how I can be an asset to
your company.
Sincerely,
Mallie Williams
References Available Upon Request
Mallie Williams
P.O. Box 151211, Altamonte Springs, Fl 32716
**********@*******.***
OBJECTIVE
To use my skills and knowledge in a position that will enable to me grow
both professionally and personally, while becoming a valuable asset to my
employer.
Education
Associate Science Degree in Web Development April 2002 to 2004
International Academy of Design & Technology
Coursework
Dream weaver
. Adobe Photoshop 6.0
. Adobe Premiere 6.0
. HTML Programming
. Adobe Illustrator 9.0
. Director 8 & Lingo
Macromedia Fireworks
Macromedia Flash
. Quark Xpress
. Certified Apprentice Appraisal Certificate
. Certified Security Officer Class D Lic.
Mallie Williams
P.O. Box 151211, Altamonte Springs, Fl 32716
**********@*******.***
Work Experience
Security Officer June 2006-
2010
Wackenhut. - Orlando, Florida
. Providing excellent customer service while responding and reporting
any suspicious activities.
. Responding to customer enquiries on all Emergency calls.
. Report all incidents and accidents.
. Administrative support
. Recorded hourly schedules for f/t and p/t employees
Manager October 1995 to 2006
Lowe's
. Management of time schedules and performance for twelve team members
. Ensure prompt opening and closing of facility (stock renewal and set
up for next day's business)
. Provide assistance and problem-solving for merchandise
. Responsible for merchandising and inventory control
Contact this candidate