Manager Management

John Lucero

**** **** **. ** ***********, NM ****2

505-***-**** ' ****@******.**

OBJECTIVES

I've proven myself in a variety of different environments - everything from

a structured, stable, large organization, to a fast-paced, creative and

agile startup company. I'm looking for a position that will allow me to

leverage my varied work experience in new and interesting ways - both to

further my knowledge and make a significant contribution to my employers.

WORK EXPERIENCE

IT Manager

OrthoProofUSA (now a subsidiary of Unitek, a 3M Company), Albuquerque, NM

Phone: 877-***-****

Primary Manager: Anita Petty, chief operations officer

July '08 to June '10,

Management of IT department including 2 employees

Support for company's high-end workstations, domain/file/web servers

Involved in the development of an advanced custom 3D CAD application

workflow to improve internal processes

Design, creation, and maintenance of data management system integral to

business operations. Used internally by employees at two different sites

in the US and Australia and externally by business partners and customers

around the globe

Technology

Web based: php/mysql backend in support of an AJAX powered, rich and user-

friendly front end

Functions

Internal

Digital Case Management

Shop-floor execution

Production metrics

Customer Support

Billing

External

Digital product ordering/tracking

Technical/Customer support

OrthoProofUSA (locally owned start-up), Albuquerque, NM

July '07 to July '08,

Provided customer support for OrthoProof's nationwide customer base which

involves online/phone meetings to provide software configuration and

troubleshooting

Provided internal computer/software support

IT Support

Sandia National Laboratories, Albuquerque, NM

July '04 to April '06, student intern: Concurrent Design and Manufacturing

(CDM)

Primary administrator, trainer, and tech support for CDM's 400+ member

QuickPlace (a collaborative software package by Lotus, now known as

Quickr).

Collaborative software administrator/support for division's use of eRoom

Basic Web design.

Database management (Microsoft Access).

Microdevice Lab Technician

Sandia National Laboratories, Albuquerque, NM

June '01 to July '04, student intern: Microdevice Technologies

Worked with all aspects of micro device fabrication including: e-beam

evaporative metal deposition systems, wet and plasma etch systems, plasma

enhanced chemical vapor deposition systems, optical elipsometry, all

aspects of device photolithography, wafer dicing, device testing, and some

work with biosensor biology preparation.

Developed processes to successfully fabricate novel micro-electronic

devices

Other Misc. Positions

Sturges & Houston, Albuquerque, NM

May '00 to June '01, courier

Filed legal documents at all major courthouses, confidential document and

monetary hand-deliveries, archived case files.

SKILLS

Highly proficient with popular web technologies

(PHP,MySQL,HTML,CSS,JavaScript/AJAX,XML,Flash)

Experienced with design, creation, maintenance of web sites / applications

Basic programming skills in Java and C++

Comfortable in Windows, Mac, and Linux client and server environments

Computer hardware/software troubleshooting/maintenance experience

Experienced with management and mentorship of employees

Customer support experience utilizing both online meeting and phone

conferencing

Experience with the technical/logistic/business aspects of pushing a small

IT firm to success

Green Belt Six Sigma certified, experience with the rigors of qualifying

new processes and software

Experienced in Class 100 facility microfabrication techniques, trained in

procedures for hazardous materials handling, and general radiological and

electrical hazard safety.

EDUCATION

BBA Management Information Systems: graduated cum laude from the University

of New Mexico in July 2007

HS Diploma: graduated from Temple Baptist Academy May 2000, GPA 4.00/4.00

HONORS/AWARDS

Recognized for academic excellence on the mechanical engineering dean's

list and on the Anderson school of Management dean's list a few years

running

Two spot recognition awards, and an Employee Recognition Award (ERA) for

work on the 3M Biosensor CRADA while at Sandia National Labs

Valedictorian, Temple Baptist Academy, Class of 2000

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