Customer Service Quality

Enrique Cortez

Email: **************@****.***

Phone# 214-***-****

Summary

An effective communicator bilingual: fluent in English & Spanish with an

array of pertinent work experience encompassing the areas of business

management, quality control, technician, general labor, preventive

maintenance, forklift driver, auditor and customer service. My career

objective is to obtain a job that would be fulfilling and offer an

opportunity for continuous career advancement.

Education

ITT Technical Institute, Desoto, TX

Electronic Engineering Technology (Present -Projected Graduated Date

(09/2016)

Employment History

American Leather, Dallas, TX (December 1999 - September 2014)

Manufacturing Supervisor (Jul 2013 - September 2014)

. Supervised 14 employees and trained staff in all aspects of the job

with emphasis on team work

. Ensured employees are crossed-trained to provide backup coverage due

to staff vacation or illness

. Tracked and maintained employee hours, attendance, reviews and

disciplinary records

. Ordered supplies needed for upcoming week

. Assisted in loading and unloading product on the trucks when needed

. Maintained end of month inventory reports of raw materials and

finished products

. Validated and monitored machine operations used within the department

Quality Control Manager (Feb 2004 - Jul 2013)

. Ensured products met required standards through random inspections of

raw materials and finished products

. Monitored and maintained the quality status of the new launched

furniture products

. Worked with production to make operators responsible for quality and

taking pride in their work

. Troubleshoot any issues with product mechanism to ensure safety and

proper operation of equipment

. Handled problems related to production by giving corrective action

for quality problems

. Traveled to customer locations to correct any quality issues and/or

instruct their staff how to properly operate the furniture mechanisms of

comfort sleepers and recliners

Assistant Lead (Jun 2000 - Feb 2004)

. Supervised 12 employees and supported the staff in performing their

duties as individuals and as a team

. Assisted management in handling and finding solutions in problematic

areas

. Provided training, support and direction to employees in performing

their duties to meet customer demands

. Troubleshoot small issues with computers and line machines and

reported issues to management

Technician (Dec 1999 - Jun 2000)

. Operated a Human-Tech machine used for printing patterns

. Monitored and ensured that the equipment was safe and properly

maintained

. Entered project numbers into the system and selected the patterns to

be placed on the leather hides

. worked with department supervisors to help troubleshoot problems

encountered with sample testing

CERTICATIONS AND TECHNICAL EXPERTISE

Forklift Certified

Red Cross Certified

Training in Lean, Predictive Index, Ansi and Safety

Computer Skills: MS Word, Excel, PowerPoint, Outlook; WordPerfect; some

Oracle

Contact this candidate