Customer Service Quality Control

DIANE WILSON________________________________________________________

**** ****** ***** ** ** . Ada, MI 49301 Cell: (616) 477-

7543

Professional Objective:

To obtain an Office Assistant position where I can utilize my exceptional

customer service and communication skills, attention to detail, and

energetic personality to maintain and improve customer satisfaction while

building team collaboration.

Summary of Qualifications:

I possess extensive administrative customer service experience in the

global professional field performing scheduling, invoicing, order entry,

billing, and filing, training employees, follow up with customer quality

complaints, and inventory control. My varied skilled professional

experiences have prepared me to make an immediate and long term

contribution in maintaining and improving customer satisfaction. As a

Sales Service Specialist with Rexam Plastic Packaging, I coordinated

customer requirements, from the initiation of orders through shipment, to

the customer's specifications. My strong interpersonal skills allow me to

effectively interact with colleagues, clients, and vendors both in person,

over the phone and electronically. I possess systematic, positive and

thorough problem solving and follow up skills. I was responsible for

receiving and processing promotional artwork and orders, as well as

processing invoices. I am a conscientious professional enthusiastically

interacting with both internal and external customers to inform them of any

delays or changes to their orders.

Capabilities included:

Providing service to customers regarding the status of orders, inventories,

shipments, price quotations, color matches, and samples in a respectful and

professional manner.

Training current or new employees.

Communicating with Cadbury Schweppes Bottling Group to process all their

promotions.

Establishing guidelines for plant production and warehouse personnel to

meet customers' needs.

Performing order entry for accounts that included distributor and direct

customer accounts.

Preparing weekly customer order status and shipment reports while

maintaining flexibility to change production requirements when necessary.

. Attending and participate in weekly scheduling meetings.

Attending and participating in conference calls to the corporate

headquarters to communicate any customer related issues.

Providing assistance to account managers.

Implementing resolutions to customer complaints and quality issues.

Processing corrective action requests and completing paperwork necessary to

rectify all problems that compromised the quality of the product.

Advising vendors of pricing up-charges for all promotions.

Travel for promotional meetings staged by vendors.

Travel for customer visits whenever necessary - even on short notice.

Inspecting products to insure that all ordered options were installed and

operational.

Possess sound working knowledge of Smartstream, Lotus, WordPerfect, Excel,

Peachtree and AmiPro productivity-enhancing software programs.

Professional Experience:

REXAM PLASTIC PACKAGING, Constantine, MI

. Customer/Sales Service Specialist

1992 - July 2008

. Quality Control Inspector

1991 - 1992

BIVOUAC AUTOMOTIVE VAN CONVERSIONS, Vandalia, MI

. Dispatch Manager

1989 - 1990

. Customer Service/Quality Control Inspector

1985 - 1989

. Accounts Payable/Receivables/Payroll

1982 - 1985

Education:

Graduate, Marcellus High School - Spring 1981

Southwestern Michigan College,

Dowagiac, Michigan - Associate of Arts Degree in Business Administration -

Spring 2009

Augmented my education throughout my career while attending numerous

professional training programs and seminar sessions including: Customer

Relations Workshop, Customer Service Success, Successful Communication

Skills for Women, How to Manage Stress, Exceptional Customer Service, Team

Building, Shop Floor Management and Time Management.

Excellent references provided once a mutual interest has been established.

Contact this candidate