Customer Service Medical
Resume:
Simone Thelamour
Lawrenceville, GA 30043
**********@*****.***
________________________________________________________________________
Objective: To obtain a professional position and apply my expertise in
Customer Service.
Personal Strengths
Organized logistics, Great communication skills, Eager to face new
challenges, Self motivated, Creative, Team player, Proactive, Able to work
individually without direct supervision.
Computer Experience
well versed in all computer applications: Type 50 wpm, MS Word, MS Excel,
Internet, Access, Outlook, Windows XP, Eagle 2002, Office equipment: Fax
Machine, Copy Machine, Multi-line Telephone System, Smyth Kline printer.
Employment History
GF Health Products- Atlanta, GA
Account Receivable Representative
July 2007-November 2009
Worked independently in coding and posting customer payments into Syspro
database system. Received incoming calls for status of pending credit
applications and applied my customer service expertise. Opened new credit
accounts, released and posted cash deposits for customers. Worked with
major banks to post deposits on behalf of customers and provided guidance
on numerous inquiries from clients and customers.
Tsys Debt Management - Duluth, GA
Delinquency Counselor Call Center
January 2007- July 2007 (TEMP)
Received, responded, and resolved customer telephone inquiries in regard to
past due credit card accounts. Maintained the department's high quality
standards by providing top-notch customer service and produced high
productivity on a day-to-day basis. Contacted numerous customers who were
past due on accounts and 30 days delinquent in repayment. Performed other
duties as assigned with a proactive attitude and with enthusiasm on new
challenges. Handle a high volume of correspondence including but not
limited to customer email.
Americorp- Woodbury, NY
Creditor Service Representative
September 2002- October 2006
Provided creditors and customers with counseling in regard to credit card
debt. Assisted clients and customers with documents relating to improving
debt consolidation creditors were satisfied with. Assisted customers and
clients with a variety of resources in regards to debit consolidation and
deferred payments. Analyzed customer accounts and offered lower interest
rates.
Healtheon/ WebMD- Atlanta, GA
Technical Analyst
June 1999- July 2002
Printed daily error logs to report which companies have problems with their
printer and phone lines. Made extensive external calls to follow up with
customers and resolved printer problems in a timely manner. Received calls
from internal clients to assist medical professions in troubleshooting and
resolving their printer concerns. I effectively corrected and resolve all
printer issues and am called upon and reviewed as an expert. I also
assisted with printing medical records for patients.
EDUCATION
William H.
Maxwell High School- Brooklyn, NY Graduated 1997
Georgia Medical Institute- Atlanta, GA Graduated 2002
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