Customer Service Manager

***** ***** **** ***** #**** 612-***-****

Houston, TX 77082 *****************@*****.***

Elizabeth Duncan

Objective To obtain a full time administrative office support position with a company that values talented,

customer service orientated professionals while providing room for growth and

advancement of skills.

Professional Qualifications

Highly responsible, self-motivated and open to developing new skills

Excellent written and oral communication skills

Dynamic leadership qualities and a team player

Superior problem solving capabilities

Proficient in most Microsoft applications (Word, Excel, PowerPoint,

Outlook, Publisher)

Experience

Executive Assistant/Office Manager

LegalWATCH, Inc., Houston, TX

September 2007 – May 2009

Worked directly with President and CEO managing calendar, scheduling

meetings, making travel arrangements, drafting correspondence, scheduling client training courses,

preparing expense reports and processing reimbursement requests

Answered phones; greeted visitors; prepared meeting rooms; developed and

maintained filing systems; edited, copied and assembled training manuals for client courses;

revised/updated training presentations

General office management including dictating messages, filing, copying, faxing,

coordinating equipment service and ordering supplies

AP/AR and client invoicing

Office Manager

Blackmon Realty, Katy, TX

October 2005 – August 2007

General office management including answering phones, maintaining supplies,

coordinating equipment service, maintaining property inventory files, faxing and making copies

AP/AR including preparing expense reimbursement requests and maintaining

accounting files

Property turn over including ordering trash-out, repairs, maintenance and

inspections

Office Temporary

Top Temporary, Minneapolis, MN

January 2006 – September 2006

• Quickly adapted to a variety of tasks and work environments

• Performed various office duties with minimal supervision

• Maintained accurate records of work schedules and locations

• Assignments included The United Negro College Fund and The Salvation Army

Administrative Office Support

The Institute for Minority Development, New Hope, MN

May 2004 – January 2006

• Scheduled meetings, prepared agendas and recorded minutes

• Assembled new hire packets with training materials and processed criminal background and

driving records checks

• Maintained client files and session notes

Education The Art Institute MN

Culinary Arts Program

September 2002 – June 2004

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