Technician Management

**** ***** *** #**

Modesto, CA ***** 408-***-**** Cell

209-***-**** Home

abkl3c@r.postjobfree.com Megan C. Bermudez

Objective: To obtain a professional position that will provide me with a

daily challenge, maximize my skills and allow professional

growth through advancement.

Experience:

PROACTIVE BUSINESS SOLUTIONS

7/17/10-Present Technician

Implement desktop/laptop equipment and new technologies.

Extensive user support and one on one training.

Provide hardware support and equipment problem resolutions.

Maintain hardware and software inventories.

Maintain LAN user information, configurations, and print

requirements.

Provide on-call support.

Configuration/deployment of computer systems (including

Blackberries).

Responding to and resolving problem tickets opened on

hardware and software.

Working on projects as required.

ADVANTAGE TECHNICAL RESOURCING

6/7/10-Present

PC Deployment Technician

. Demonstrable level of competence including:

. A thorough understanding of the OSI network model,

Ethernet, and TCP/IP networking

. A practical level of experience implementing and

administrating common

TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH,

SMTP, etc.

. Practical experience with Networking: Firewalls, Switches,

and Routers, Servers, Cables, Racks, LAN, WAN, TCP/IP, DNS,

UDP, Latency, VoIP, QoS, EIGRP, BGP, NHRP, ATM, PPP, MPLS

. Working knowledge of common network monitoring and security

utilities

. Troubleshooting focused on problem determination and

resolution

. Thorough understanding of VPN, WAN optimization, and

wireless technologies

. Desktop and laptop problem resolution in a Windows XP and

Unix environment

. Previous responsibility for providing customer support

. Ability to prioritize and multitask

. Willingness to learn new technologies and maintain industry

knowledge

. Excellent communication and interpersonal skills

. Excellent customer presentation skills

. Ability to lift, carry, and move all components of PC

workstations, servers, network equipments, peripherals, and

other ancillary equipments

. Ability to travel

Requirements

. Configures, tests, and maintains LAN/WAN equipments and

related services

. Identifies, diagnoses, and resolves network problems

. Create and maintain comprehensive documentation for all

implemented networks

. Assist in preparation of proposals and solution

presentations

. Maintain and support company's LAN/WAN environment

. Understand Windows and Linux systems, business

applications, email, and authentication administration

. Daily maintenance and problem resolution, operating system

patches and software upgrades, and routine hardware

configuration

. Participate in 24x7 on-call rotation

YES Video INC

6/08 - 9/08

Film/Video Editor

Receiving a brief, and maybe an outline of footage and/or a

shot list, script, or screenplay;

Assembling all raw footage, with camera shots either recorded

or transferred onto video tape in preparation for inputting

into the computer;

Inputting uncut rushes and sound, and synchronizing and

storing them into files on the computer;

Digitally cutting the files to determine the sequence of the

film and determining what is usable;

Creating a 'rough cut' of the program/film and determining

the exact cutting for the next and final stages;

Re-ordering and tweaking the content to ensure the logical

sequencing and smooth running of the film/video.

UNITED STATES NAVY

12/02 - 12/07

Aviation Ordnanceman (E-5)

Operated, troubleshot and repaired the search store, kill

store and countermeasure systems on the P-3C aircraft,

allowing them to become mission capable aircraft.

Assembled bombs, missiles, rockets and other ordnance and

loaded them onto aircrafts.

Education:

ACADEMY OF ART UNIVERSITY- MOTION PICTURE AND TELEVISTION-

(2008)

AMERICAN MILITARY UNIVERSITY- INFORMATION TECHNOLOGY

MANAGEMENT- (2005)

VINCINNES UNIVERSITY- GENERAL EDUCATION- (2004)

Skills: Time Management, Microsoft Office (Word, PowerPoint, Access

and Excel), Windows, Outlook, Typing speed 45 wpm.

Qualifications: Self-motivated, team player, excellent organizational skills,

problem solver, excellent communication skills, level headed,

works well under pressure, ability to establish and implement

process improvements, detail oriented and discreet handling

of all business and the ability to work well with all levels

of internal management and staff, as well as outside clients

and vendors.

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