Customer Service Quality Control

Gustavo Cruz

**** ******** **

Plainfield, IL,***86

815-***-**** Hm

773-***-**** Cell

*-****@***.***

_______________________________________________________________________

Objective: To obtain employment in an environment where the potential

For advancement and growth is unlimited.

Education: Sharyland High School Jan 1997 – Jan 1998

Mission, TX

Work Experience:

AT&T Naperville. IL Aug 07-Nov 09

Cable Splicer

1Construction Engineer

2Ability to read blueprints

3Climbing utility poles, utilizes truck-mounted lift bucket, Descends into manholes where cables are

located.

4Splicing from 900 to 1800 pair cables, Installing I.T. boxes for commercial buildings.

5Maintenance and repair phone service, replacing drops for customer’s homes.

6Replacing blocks at cross boxes, Burried terminals.

Comcast Cable Elmhurst, IL May 07- Jul 07

Cable Technician

1Ability to read general system layouts from blueprints

2Install descrambling devices, converters and secondary outlets

3Perform necessary operations dealing with digital cable, digital voice, internet and subscribers

4Cross connects for digital voice and running phone outlets

Ability to color coordinates phone wires. Operate necessary hand tools and vehicles as required.

RCN Telecommunications Chicago, IL Nov 03- May 07

Cable Technician

1Acts as first point of reference for identified problems and issues

2Maintenance and repair cable television broadband Internet and phone service

3Telephony or voip home and Networking troubleshooting

4Able to read street maps and system design blueprints

My responsibilities are to perform installations and troubleshooting for modem/data, modem/digital phone and

cable/video converter in compliance with company technical standards. Perform troubleshooting for in-home/building

wiring and perform wire maintenance in both homerun and loop-wired configurations.

Symtek Telecom Chicago, IL Jan 01-Aug 03

Quality Control Technician

1Inspecting daily technician installs

As a quality Control tech for AT&T Broadband Chicago, my duties were to take digital pictures of installations that

other contractors and AT&T in-house employees have completed. My duty included climbing polls with proper

equipment (safety belt, safety strap and climbers), ladders or other structures as needed to take digital pictures of the

tap, p-hook, address of the house while filling out a pass or fail QC form and determining if the installation was

completed at AT&T standards

Compath Inc Chicago, IL Jan 00-Dec 00

Cable Technician

2Installer for AT&T Broadband

3Aerial and buried placement and drop installation of R-6 R-7 R-11 coaxial cable

4Experience with digital frequency meter reader and all cable and network tools

Working with AT&T Broadband installing digital cable, modems, telephony, additional outlets

upgrading, downgrading service for customers, reconnecting, disconnecting, retagging, installing traps and filters and

terminating coaxial cable, while providing excellent customer service.

Contact this candidate