Customer Service Manager

EDUCATION

University of Wisconsin- Eau Claire

Degree: Bachelor of Business Administration

Major: Marketing

Graduated: May 2010

SOFTWARE SKILLS

* Expert with Microsoft Office Suite including Word, Excel,

Powerpoint, Publisher and Access

* Competent in IBM Statistical Package for the Social Sciences (SPSS)

* Knowledgeable in Nielsen Homescan Database and Applications

* Efficient with Adobe Photoshop and Dreamweaver

WORK EXPERIENCE

Erickson's Westside Merrill, WI

Manager Aug 2005- Present

. Promoted to manager within six months of employment

. Designed and launched the first social-network for the

business in 2010 and initiated 200 followers within one week

. Successfully created "On-Call Employee Staffing" for

scheduling issues

. Construct and manage monthly schedules

. Responsible for hiring and training employees

. Supervise and organize staff to work efficiently and

productively

. Track and order weekly inventory

. Communicate weekly with distributors and vendors

. Create and customize posters for advertising which increase

overall traffic, in particular during holidays

. Provide and demonstrate exceptional communication skills to

employees and suppliers

. Establish loyal clientele through excellent customer service

ACTIVITIES AND AWARDS

> Central Wisconsin Fun Walk for the American Heart Association (5

years)

> Dean's List 2006, 2007 and 2008

> Member of American Marketing Association at the University of

Wisconsin- Eau Claire (2008)

> Wisconsin Responsible Beverage Selling Certificate

> Volunteer for Wisconsin Goodwill Industries

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