Customer Service High School

JONATHAN ORTEGA

***** ******* ** ***** ****, CA *4587

PHONE 510-***-**** E-MAIL ***********@*****.***

CAREER FOCUS

An enthusiastic, hardworking student who is keen to find a position for a role in a company with

opportunities for professional and personal growth within the organization. Successfully completes tasks

within time constraints, reliable, trustworthy, self-motivated and determined. Excellent listening, oral and

written communication skills. Strong interpersonal skills. Independent worker, able to work on own

initiative or as part of a team and can deal with administrative duties competently.

EDUCATION

• Ohlone College, Fremont, CA, August 2006 – June 2007

Currently working towards a Degree in Health Care, expected graduation date: 2012 - 2013.

• Chabot College, Hayward, CA, May 2008 – Present

Currently working towards a Degree in Health Care, expected graduation date: 2012 – 2013.

• Conley Caraballo High School, Hayward, CA

Graduated with a high school diploma in June 2006.

PROFESSIONAL PROFILE

Mail Terminal Services, Union City, CA, Dec 2008 - October 2009

Data Entry Clerk / Sorter

• Entering alphanumeric, or symbolic data from source documents into tracking system

following format displayed on screen, 10-key by touch, 65 wpm accurately, 10,000 kph

• Compare data with source documents, re-entered data in verification format to detect errors,

processed and performed queries in multiple databases.

• Compile, sort and verify accuracy of data before it is entered, locate and correct data entry

errors and report them to supervisors.

• Encode, sort and label incoming mail, distribute internal and external mail, prepare correspondence

for

mailing, and delivering and picking up correspondence, prepared paperwork for courier packages

• Complete daily tracking reports of received data and source documents, preparing and sorting

source

documents, review error reports, identifying and interpreting data to be entered.

• Successfully maintain logs of activity and completed work

• Provide routine office support such as making copies, faxing, change appropriate

labels for PC printer

• Excellent skills in customer service and teamwork.

• Trained new associates

Jonathan Ortega

Resume

Page 2 of 2

Cosmo Store Services, Eastbay, CA, Sept 2007 - November 2007

Retail Merchandiser

• Set Merchandise to correct Plano gram

• Provide customers with store and merchandise information, maintained good customer relationships

• Operate PDA

• Work within a team to complete assignments such as in-store merchandise setup

• Label, and scan products

• Work with printer, fax, and scanner

• Ensure proper level of stock was maintained

• Demonstrate safe work practices

• Complete tasks such as reset bays, organized, and checked off merchandise to proper location

Ultimate Staffing Agency, Fremont, CA, March 2007 - May 2007

Receiving Associate

• Working in an efficient manner to meet daily production standards

• Verbally report on a daily basis the status of workflow/assigned tasks and additionally briefed the

Receiving Managers on situations or issues of concern.

• Scan and labeled product-shipments and maintained inventory

• Secure, built and prepare freight cargo for shipment in a timely manner

• Knowledge of computer, entering information into data system

• Check off incoming/outgoing documents to ensure proper destination

• Distribute freight shipment and merchandise

• Breakdown and organize freight product

• Clean, maintain and organize work environment

Ohlone College Filipino American Student Alliance, Fremont, CA, September 2003

Staff Assistant

• Demonstrate team work and assist in organizing event

• Successfully attribute to a profitable cause

REFERENCES Available upon request

Contact this candidate