Customer Service Management

Location:

Posted:

September 29, 2010

SUMMARY OF EXPERIENCE:

Honest and dependable professional with a background that includes:

knowledge of various computer programs, excellent time management skills,

solid background in customer service, exceptional verbal and written

communication skills, problem solving skills, and team leadership.

WORK HISTORY:

2009 - Present Front End Supervisor, Cash Office, and Stockroom Lead, Area

Supervisor Ross Dress for Less Lubbock, TX

. Supervised and trained 25+ cashiers and stockroom associates

. Oversee/supervise stockroom operations

. Exceeded company standards in stockroom management

. Facilitate customer satisfaction

. Balance tills, make change orders and send in deposits

. Handle Money

. Set up store according to monthly guideline

. Inventory

. Scheduling

. Payroll

. Responsible for opening or closing the store

2008 - 2009 Secretary, Reliance Ranches LLC Llano, TX

. Scheduling meetings, making travel arrangements

. Responsible for organizing and filing office paperwork

. Answered telephone, took messages and ran errands

. Payroll

2006 - 2007 Youth Fitness Instructor, Cheerleading Coach, Stretch - N -

Grow Lubbock, TX

. Implemented an exercise program in local daycares and schools

. Responsible for billing and filing paperwork

. Collected monthly dues

. Managed and trained 5 instructors

. Choreographed cheers and dance routines

. Customer Service

2005-2006 Cashier, Service Desk, United Supermarkets Childress, TX

. Customer service

. Balanced Tills

. Memorized fruit and vegetable names and codes

Education:

2006-2010 South Plains College Levelland, TX

2007-2009 Texas Tech University Lubbock, TX

2009 - Current Wayland Baptist University Lubbock, TX

I have 18 hours left to obtain my Bachelors in Business Management