Manager Administrative Assistant

Kemba Royal

**** ***** *** *****, *********, Georgia 30296

Phone: 678-***-**** Email: **********@*****.***

SUMMARY

Accomplished professional with multi-level experience in Complex Project

and Administrative Management, Problem Solving, Key Account Management,

Arbitration Case Management, Administration, Database Support, Customer

Interaction and Service. Possesses a strong ability to work with mission

critical project deadlines with multiple complex project loads that require

a high level of attention to detail and complete accuracy in all aspects of

client interaction and record keeping. Recognized for being a clear,

concise communicator with the ability to create high levels of engagement

with internal and external clients. Strong supervisory, project

management, problem-solving and interpersonal skills.

PROFESSIONAL EXPERIENCE

LCC Case Manager

American Arbitration Association, Atlanta, Georgia (9/2005 - 5/2009)

Administered specialty, multi-million dollar, large, complex cases.

Oversaw high profile projects that required a multi-tasking with multiple

clients.

Provided detailed information to clients according to the Association's

procedures and application of rules.

Reviewed contract clauses and various legal documents to assess the proper

course of action.

Scheduled conference calls with parties in dispute to educate them on the

enhanced procedures.

Created lists of potential candidates by reviewing resume database of

professionals from across the U.S.

Provided clients a list of potential candidates to serve as mediator or

arbitrator, based on: expertise, location and rate.

Worked collaboratively with parties to encourage consensus during various

stages of the arbitration process.

Prepared detailed financial data and establish budgets based on neutral's

agreed billable rate

Received, reviewed and disbursed payments for invoices from neutrals' to

ensure the accuracy of charges.

Provided instruction for online case management system and assist clients

and neutrals in navigating our website.

Facilitated conference calls to assess and identify client needs and to

provide alternative solutions.

Maintained precise confidential files of communications and client

database.

Provided accurate communications including the Final Award/outcome

according to S.O.P.

Established cultivate and preserve client relationships with individuals,

businesses and attorneys.

Maintained desk and Outlook calendar for conferences, meetings and

established timeframes.

Served as Co-Chair of Visions and Values Committee to manage company events

and meetings on a monthly basis.

Administrative Assistant

Fishman & Company, P.C., Sandy Springs, Georgia (2/2005 - 9/2005)

. Reviewed and assemble Tax Returns, quarterly Financial Statements

and payroll taxes for clients.

. Recorded and maintain billable hours using specialized software.

. Processed and track invoices using computerized database.

. Prepared letters and contracts correspondence for clients and

vendors as needed.

. Oversaw the Reviewing of documents prior to submission to Internal

Revenue Service.

Fund Raiser

Atlanta Symphony Orchestra, Atlanta, Georgia (11/2004 - 2/2005)

Solicited patrons for Holiday and renewal subscriptions and

contributions to special projects

Kemba Royal Page 2

Case Manager

Professional Probation Services, Atlanta, Georgia (5/2001 - 3/2003)

Maintained financial records and establish a schedule for payment of fines

and restitution.

Monitored, conduct alcohol and illegal substance screenings.

Arranged for mental health or substance abuse treatment services according

to court order and need.

Provided oral testimony in court for absconders, status and revocation

hearings.

Developed relationships and network with Judges, attorneys, and court

staff.

Prepared, maintain and record all communications in confidential files.

Temporary Administrative Positions

Temporary Agencies, Atlanta, Georgia (2/2001 - 5/2001)

Case Manager

American Arbitration Association, Atlanta, Georgia (8/1999 - 2/2001)

Maintained precise confidential files of communications and client

database.

Provided accurate communications including the Final Award/outcome

according to S.O.P.

Established, cultivated and preserved client relationships with

individuals, businesses and attorneys

Temporary Administrative Positions

Fulton County, Atlanta Georgia (5/1999 - 8/1999)

The Hartford Insurance Company, Charlotte, North Carolina (10/1998 -

4/1999)

Exceptions Database Specialist

Bank of America, Charlotte, North Carolina (12/1996 - 6/1998)

Processed, evaluated, and verified confidential financial data for

multimillion dollar transfers.

Member of specialized unit that performed specific tasks for transactions

with: GA and VA Federal Reserve Bank and GA Lottery.

Provided technical support and problem solving to clients within the

organization.

Analyzed customer documentation for government regulation compliance.

Assistant Night/Weekend Supervisor

North Carolina Blumenthal Performing Arts Center, Charlotte, North Carolina

(9/2005 - 11/1996)

Managed box office sales and coordinated events for Resident and Broadway

productions.

Served as one of two supervisors to manage sales and reconciliation during

the 8 week run of Phantom of the Opera, the Art Center's first major

Broadway show.

EDUCATION AND PROFESSIONAL DEVELOPMENT

1999 Johnson C. Smith University, Charlotte, NC -

Bachelor of Arts in. English

AAA Top Mediation Converter-2006; Mediation Skill Set Training, 2007;

Program Development and Evaluation, Professional Grant Writing and

Research, April 18-20, 2007

Conflict Dynamics Profile Certification-Eckerd College Leadership

Development Institute

2010 University Of West Georgia, Carrollton, GA

Instructional Technology-Graduate course

COMPUTER SKILLS

Microsoft Office Suite 2007(Word, Excel, PowerPoint, Access and Outlook)

NVU, WINSCP

PROFESSIONAL AFFILIATIONS

Association for Conflict Resolution - Georgia Chapter, State of Georgia

Certified Mediator

Contact this candidate