Customer Service Data Entry

Swaroopa Arimanda

*** ****** ****

Naugatuck- CT - 06770

Phone: 203-***-****(cell), 203-***-**** (home)

Email: **********@*****.***

Objective:

To obtain a challenging position that will utilize my experience and

knowledge in Accounting/ Financial / customer service/ Technical support

area.

I have more then 2 years of experience in Customer Service Representative,

Data entry and Admin Assistant.

Also 2 years experience in using Microsoft office products like MS Word and

MS excel.

Education:

Bachelor of Science (B.S) Year: 1996.

Post Graduate Diploma in Computer Applications (PGDCA) Year:1997.

Financial Skills:

Certifications: Certified Tax Professional in H & R Block.

Technical skills:

Languages : C, ASP.Net, HTML, SQL.

Database : Microsoft Word, excel, visio, Lotus

notes.

Operating Systems : UNIX (Solaris), WINDOWS NT/98/2000 & 2003

Hardware : Knowledge of Computer Hardware and

Network Devices

Experience:

MACY'S - Cheshire, CT

Auguest 2008 to Present

Customer Service / Dispatch Assistant

Macy's Logistics is located in Cheshire,CT. presently I am working as

Dispatch clerk in their Logistics division. My day to day activities is to

handle phone calls from Macy's stores regarding product dispatch and status

updates

1. Handling phone calls from Macy's stores regarding product dispatch.

2. Dispatch the product to stores as per schedule.

3. Worked in a 30 member's team and also coordinated with other teams to

provide the product to store as per schedules.

4. Having knowledge in labling the product, update the status on Macy's

online system.

5. book keeping, preparation of financial statements

6. Having experience in Data entry and MS Word and MS Excel.

H&R BLOCK - Naugatuck, CT

Nov 2006 to April 2007 and Nov 2007 - April 2008

Tax Professional.

I am certified Tax Professional in H & R Block and I have performed

following responsibilities in H & R Block, Naugatuck office.

. Assist the Tax filers to file their Tax returns.

. Interaction with customers that scheduling tax filing time for

customers on the phone. Experienced in customer service area.

. Document the tax returns, update the data of each day and notify to

manager.

. Solving routine problems as per procedures

. Experienced in cash handling and credit card processing

. Technical assistance to the computers and printers related issues.

. Worked in a team and coordinated with team members

. Escalate issues to Manager as needed.

. Familiar with book keeping and financial documents such as pay check

stubs, bank statements and retirement statements.

. Proficiency in Microsoft Word, Excel, PowerPoint and electronic tax

research

Seven Hills Services, Naugatuck, CT. www.sevenhillsservices.com

May 2007 to Dec 2007

Help desk and Customer Support reprehensive

Seven hills services is a IT consulting and placement services company in

Naugatuck,CT. I worked as a help desk and customer service representitive

to answer customer calls and help with their IT support team and manpower

requirements.

1. Handling customer calls regarding IT consultancy and placements.

2. Update job status by email and phone call to IT consultants.

3. log maintenance and data entry experience in MS excel.

4. coordinated with recruitment team and venders on arranging conference

calls.

5. Data entry and technical admin assistant

Kranthi Diagnostic Center, India

Feb 1997 - Sept 2000

Customer Service Representative

Kranthi is a major diagnostic service center in south India and sister

concern to Apollo group. As a Customer Service Reprehensive, I was

responsible to answer customer calls related to billing questions. I was

responsible to maintain all the customers' data and contact the customers/

clients regarding the billing and statements.

. Maintain the customer and financial data of organization.

. Developed easy tracking system for clients and customers data.

. Update and Maintain financial data sheet weekly, monthly and yearly.

. Response to customer calls and their concerns related to billing

questions.

. Demonstrated ability to respond positively to customer needs and

requests.

. Received best performance token awards from management.

Immigration Status: PERMENENT RESIDENT (Green Card).

Reference upon Request

Contact this candidate