Customer Service Data Entry

Ryan Watkins

Cell: 810-***-****

****.***********@*****.***

To secure a position in a fast-paced environment, where strong

organizational, technical and interpersonal skills are needed.

Areas of Expertise

Customer Service Customer Satisfaction Team-building &

Management Enhancement Training

Complaint Handling & Sales & Margin Research Methodologies

Resolution Improvement

Student Retention Data Entry & Editing Inventory Management

Management Skills

Computer Skills

Microsoft Office Osiris IS3 S3 AutoCAD Oracle Java

-Word -Excel Campus Tracking Script

-Powerpoint Adobe:Acrobat & C++ Macromedia Flash

-Access -Outlook Photoshop 10-key

-Entourage KFI: Alpha, Numeric Windows 95-XP Mac OS

60 wpm 10.5-6

Professional Experience

Grand Canyon University Phoenix, AZ 06/10 to present.

Education Verification Representative

Verifying credits and degrees for future graduate students who are

interested in Grand Canyon University to ensure all qualifications are met.

. Balanced students' overall credits earn to 120 to ensure financial aid

audit coincide 6 months after students' completion date.

. Grossed over 400 hours of work and trained in several areas of the

Education Verification process.

. Interactions with other departments led to a greater understanding of the

student graduation process and the company as a whole.

Vangent: 2010 United States Census Bureau Phoenix, AZ 01/10 to 06/10

Data Entry Operator

Keyed data from Decennial Census 2010 forms or images into the electronic

system using a personal computer. Report directly to the respective Team

Leader and work under close supervision, while working independently on a

team.

. Member of the # 1team (company-wide) for accuracy and speed for the month

of March.

. Maintain an accuracy percentage of 98.5%, 1.5% above the company average

of 97.0%. While keying at a speed of 65 words per minute.

. Obtained United States Security Clearance & achieved company

certification within the areas of Data Entry, Document Preparation, Mail

Preparation & Data Entry Edits work stations.

University of Phoenix - Phoenix, AZ 12/07 to 06/09

Academic Counselor

Guided potential and current students though their academic programs,

towards graduation. Provide assistance towards students in areas of

academics, administrative and admissions. Provide leadership and

motivational guidance for students.

. Responsible for the academic success of one of the largest student-loads

for undergraduate and graduate students within the company.

. Performed conflict management & resolution skills among students and

graduation employee team,

through various critical thinking techniques.

. Maintained one of the highest student retention rate within the first 3

months of employment.

Genesee Valley Center - Flint, MI 09/06 to 12/06

Marketing Intern

Provided assistance within the areas of research, promotions and inventory

for the marketing department for Genesee Valley Center. Conducted personal

interviews with random shoppers to learn of their shopping experiences.

Applied SWOT methodologies to enhance personal views of the shopping

center.

. Created reports based on the progress of the marketing division in

comparison to the competition within same market.

. Organized and implemented the Genesee Valley Center Thanksgiving Writing

& Drawing Contest, which included participates from elementary schools

across Genesee County.

. Presented financial data for each of the stores within the Genesee Valley

Center, which included earnings for the past 3 years, net earnings per

square foot and sales percentages from the previous two years.

Education and Training

University of Michigan - Flint, MI 9/04 to 8/07:

Bachelors in Business Administration

Training: Completed courses and seminars in customer service, sales

strategies, marketing research, retention, leadership & compliance.

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