Customer Service Manager

David Oden

*** ********* ***.

Johnstown, Colorado 80534

Phone: 970-***-****

Email: *********@*****.***

OBJECTIVE:

Make a positive contribution to an organization. Work in a capacity that

utilizes my knowledge, skills, abilities, and experience to enhance the

success of the business or organization.

SUMMARY OF SKILLS

I am self-motivated and detailed oriented. I have work experience in

Customer Service, Supervision, Project Management, PC Support and Trouble

Shooting. During my work experience I have demonstrated the following

skills:

1. Workload organization in order to multitask when needed

2. Customer Service and Communication skills

3. Employee and Project Management

4. Work both independently and interdependently

5. Meet time commitments concerning work assignments

6. Computer programming

7. Microsoft Word, Excel, Outlook, Powerpoint

8. A+ Certification

EMPLOYMENT

2007 - Present; Business Product Management Voice Order Specialist AT&T at

Startek Greeley West

. Managing the account relationship for 4 high level accounts.

Emphasis on insuring the orders for their long distance circuit

infrastructure are processed with high degree of accuracy and within

set time parameters.

. Position requires ability to multi-task with numerous systems,

problem solve issues quickly and efficiently. Job has required a

high degree of organizational skills to insure compliance with

accuracy and time requirements. Responsible for ensuring an

exceptional customer experience.

. 2007 March - September; Tech Support for WildBlue Satellite ISP

. Help Desk on phone customer service with one call resolution.

. PC Support multi-task with numerous systems

. PC/Mac connection Trouble Shooting

2005 - 2006; Supervisor, Graphics Manager, Jorgensen Labs; Loveland, CO

9. Set up and maintain machinery used for assembly and packaging.

10. Provided training and technical support for employees on assembly and

packaging processes.

11. Freight Management.

1994 - 2004; T-Pak Graphics, Co-Owner

. As lead manager, Hire and Train employees.

. Schedule and manage work schedules and production.

. Take orders and set prices while providing great customer service.

. Lead Graphic Arts and Screen Printer.

1989 - Present; Chairman of Audio/Video Dept. for Campion SDA Church;

Loveland, CO

. Run Sound Equipment for Church Services

. Design Presentations in Media Shout for on-screen and run

presentations at church

EDUCATION

San Pasqual Adventist Academy

Escondido, Ca

Southwestern Adventist College

Keene, Tx

Coleman College AA Degree

La Mesa, Ca

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